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Ally's customer service and all together service is awful!!! For 2 years I've never received a statement in the mail.

I've called numerous amount of times letting them know I need a paper statement in the mail. I believe this is their way of getting late payment associated with your bill. This is absolute ridiculous and they would not remove my late fee. I've paid my loan in full just to get out of dealing with them.

this was for a 5 year loan. Hopefully I don't have a problem getting my lean released.

Unhappy customer and having my lawyers deal with them.

Reason of review: Problems with payment.

Ally Financial Cons: Being ripped off.

Location: East Hampton, New York

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