We leased a vehicle through Ally and wanted to buy it at the end of the lease.Instead of being able to purchase it at the residual cost, which every other finance company does, Ally charges a penalty of $2,500 to buy the car on top of the residual.
When you ask them to justify it, they simply respond with, "You signed the lease." This company has absolutely zero concern for their customers. The only reason they add this charge is so that you're forced to lease another car vs. buying your car at the end of the lease.
I will never do business with them again.Stay away from this sleazy company at all costs.
Review about: Ally Financial Leasing.
Reason of review: Poor customer service.
Monetary Loss: $11000.