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I sent a payoff check from re financing and here we are 3 weeks later and still not paid off. So technically I have 2 loans out on the same car and all ally do is tell me they have not received the check.

Finally I get ahold of someone that actually takes the time to look into it and says they have it and that “it should be posted 3-5 business days” yet can’t explain why it’s still not posted after 3 weeks. They keep me on hold for 10 mins at a time and are very un helpful. I have late fees and will be effecting my credit soon. What gets me is that they call me daily for my missed payment but don’t even know they have a $20,000 prob just sitting there.

To me, if I make the missed payment it’s thedt bc I have given them more than enough time to process this. Just pay off my car!!

Product or Service Mentioned: Ally Financial Loan.

Company wrote 0 private or public responses to the review from Jul 31.
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