If I could give negative stars I would. DO NOT DO BUSINESS WITH THIS COMPANY.
We have been customers of Ally for 10 or more years. We just returned a leased Cadillac that we had for 39 months and paid on time or early every year. We paid almost $1,000 for excess wear and tear insurance. The car was returned with LESS THAN 13,000 miles!!!!
It was driven by my 73 year old husband and taken care off. Much to our surprise 2 weeks AFTER we returned the car we are sent a bill for $264.83 with no explanation. I have called over 6 times and they always say "someone will review it". That the reason for the charge is that the car has a "bad spray job" under the front bumper!!!
WE HAVE NEVER HAD THE BUMPER REPAIRED!!!!! This is elder abuse and taking advantage of decent people with excellent credit. They threaten to ruin our credit which is now at 850! This is complete blackmail and highway robbery.
There are hundreds of complaints for the same tactics .
I am not stopping here. Sylvia Cherry 305.992.2211
Product or Service Mentioned: Ally Financial Auto Leasing.
Reason of review: bogus bill and threat to my credit score, received 2 weeks AFTER car was turned in with less than 13,000 miles!.
Monetary Loss: $265.
Preferred solution: Remove the bogus charge .
I didn't like: Being ripped off, Deceptive business practices.