Ally Financial
Reviews and Complaints
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Verified Reviewer
Payoff dispute
Trying to get a new car, but Ally has a policy of charging interest daily. Two months ago, I had a payoff balance of 32k, and with no missed payments, my payoff balance is now 38k! How can you pay it off if they keep adding to your loan?
- Language changes after you sign
Preferred solution: Price reduction
User's recommendation: Find another company. No one has an explanation.
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Verified ReviewerHorrible customer service
I called about an error they made. I got transferred 9 times.
No exaggeration.
I was put on hold 8 times and hung up on twice. After 2 hours of talking to multiple people, to no avail, they didn't fix the problem.
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Don’t do it.
Sorrento, Florida
Horrible customer support
I am a massage therapist. I purchased my car with Ally in 2021.
In November I had shoulder surgery and was off work for five months. If I don't work I don't get paid. I have asked for assistance, but I get no support. Since May of this year I have given them $2084 and still they tell me I owe them another half payment plus $188 in late fees.
Every representative says that they can see if I qualify for assistance where they can put what I owe on the back end, but tell me its automated and I don't qualify.
They charge astronomical late fees, making it impossible for me to get caught up. I can't speak with a manager, and either get "disconnected" or told to call back the next day.
User's recommendation: Don't finance with this company.
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Verified ReviewerResolved: I would like to rearrange payments
For individual of my age era we're not all good at technical input there should be a person that can handle any inquiry that a customer has as opposed to having to go into an app not interact with several companies who accommodate their customers this way I'm not understanding why you're not
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Verified ReviewerPoor Customer Service
I called the 800 number to resolve an issue. The issue began with Ally Auto Finance.
I intended to pay off my vehicle loan and requested that the final payment not be drafted since I had mailed the check for the payoff amount. Unfortunately, they still processed the draft. To avoid waiting for reimbursement, I went to my local bank and stopped the payment. As a result, my bank blocked all Ally payments from my account.
When I later made my credit card payment (in full), it was blocked as well. Although I have since paid off my credit card again in full, Ally is holding my available credit for six days due to their policy. They have not been helpful at all. When I spoke to a supervisor about canceling my account, the call was disconnected.
This was likely not the best decision on my part but it happened before I could confirm.
As a customer, I feel the service was rude and uncooperative. The problem began with Ally not honoring their commitment.
- Decent app
- Poor customer service
Preferred solution: Apology
User's recommendation: Stay away
Extremely Poor Customer Service
I have called approximately 7-8 times with no resolution. Customer Service transfers me to the Lease department, then transfers me back and forth.
The worst customer service.
The reps are incompetent and don't know how to do their jobs. My rating is -0.
Preferred solution: Customer Service Resolution
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Verified ReviewerI WISH I COULD GIVE NO STARS!!
Horrible, horrible experience!! I do not recommend!!!
I am trying to get a payoff for my car that was stolen. Instead of just providing the payoff amount like every other loan company, they want to tie me up in red tape and make me wait 3-5 days! Why? You already know what my payoff amount is, and the insurance company is ready to pay you.
There's nothing to evaluate and you're holding off my payout, and I'm waiting to pick up a new car!! There's no one to escalate to and I was told someone would call back, but it could take a couple of days?!?!
Thanks for nothing. It is so inconvenient and unprofessional!!
- Horrible outsourced customer service
- No one can fix anything
Preferred solution: I need the pay off letter or letter of guarantee sent to my insurance company. Every other lender has provided this immediately and they are saying I have to wait 5 day! They are the only thing standing in the way of getting paid out from my insurance.
User's recommendation: Run away!
Purchase of vehicle
I mailed Ally bank a certified check for over 30k for the purchase of my car after the lease with Ally ended. I mailed the check return receipt on 4/8/24.
They received the check on 4/17/24. It is now 5/31/24 and I havent received the title of the car I OWN NOW. I have been on the phone with them no less than ten times since the first week of May. Ally emailed me documents to esign the beginning of May.
They sent them again on 5/27/24. They had told me the title was being expedited around 5/15/24. No one there has a clue, they all pass you on to someone else. I will NEVER do business with them again.
Today 5/31/24 I was on hold for over 30 minutes. When I called a machine picked up and told me my wait time was going to be thirty seconds and repeated that for a half hour until I finally hung up.
It was 3pm and their hours are until 6p. Their customer service is complete garbage!!
Preferred solution: The title to the car I OWN!
User's recommendation: Find someone else to do business with!!
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Verified ReviewerRelease of Lein
My vehicle was paid off about 16 years ago. My state, Texas, has everything electronic for titles and such. I need the Lien released from this title. I should not have to wait another 10 days for something that should have been done 16 years ago. The rep I talked to said I should receive a letter in 10 business days. Ref# 7250****. This vehicle needs to be registered now, not in 10 days. I am about to make a formal complaint. I need this issue addressed.
Sincerely,
Tammy Thompson.
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Verified ReviewerHelp with account
Hi i am a uk english citizen i had a loan from america on line and i was asked to open an allyswift account forcit to be deposited ,which i did i was not aware of tje 2000 dollar activation fee ,to activate mastercard to enable me to transfer fge money to my english bank ,if i had 2000 dollars i would not of needed a loan i habe gone on to the site to find i can only message on chat for help
I am being told tgere is no way of me getting my money until i activate card which i am willimg to do bit tje only way i can do it is if i use tge money from the allyswift accoumt which im being told i cant do that i realy need help as that is all tge money i habe to my name i am desperatly trying all ways please could someonexhelp me and if i have emailedxthexwrong place could you pointcme in tje right direction please i habe no ways or means of calling america
Regrds
Preferred solution: I would like to use the money in my account to activate card
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCurrent customer
Hands down the worst financial company/bank I have ever worked with. Never missed a payment, never late on our lease payment but are being penalized.
They do not help you, guide you, or listen.
Terrible company & customer service is junk. NEVER AGAIN!
- Whole enchilada
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t do it
FIRST PROBLEM: You got into a CAR FLEASE!
Lebanon, Kentucky
So sad
Why is a company that is clearly predatory and obviously run by crooks STILL allowed to continue in business?? The CFPB has atleast 7,000+ complaints logged on their site for them.
This country has gone to *** in a hand basket.
Makes me want to move to... anywhere but here!
User's recommendation: Run away if anyone mentions their name option as a lender for you!
Isn't it such a shame they require you to live up to the contractual terms YOU AGREED TO and make ON TIME payments? Yes sir, time to start a class action suit because they want their money! That is so, so unfair and judgemental, isn't it?
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Verified ReviewerVery dissatisfied consumer
I've co tact ally over 15 different time , two of the calls they just hung up on me so they would rather hang up on you then help you. During the terms of the loan which I paid off well in advance, 3 perpetrate occasions of trying to take a second payment in a month after my autopay made the payment.
In addition, I was being charged a pay to pay fee. Have not recieved my title , I satisfied my obligation in October of 2023 and its now almost March of 2024!!
I paid my car off back in Oct of 2023, i still havent recieved my title. Ive contacted pdp group and thought i had gotten the issuee resolved and they said they were to expedite the title within 10 business days and this was on January 16, 2024.
Havent recieved it yet. Now im getting very upset and im about to inform the police and my attorney. I want my title as ive paid my obligation. Please comtact me with a resolution.
The account number is 228096****72. Thanks
Preferred solution: My title
User's recommendation: Do not use ally
Call or go online to the Consumer Financial Protection bureau. (CFPB) They are the government organization that oversees banks and financial companies.
They will help you get your title. Good luck!
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Verified ReviewerTax form 1099
I have contacted Ally at least 45 times with no results.
At that time they said they would send it. Since i did not receive it, i made10 phone calls on February 20th. I am trying to get a copy of the 1099 ally sent me.
Here are the numbers I called.
1-80*-***-**** several times I called and several times I was transferred. I was given these phone numbers to call by customer service.
1-80*-***-****
1-80*-***-****
1-88*-***-****
1-80*-***-****
1-87*-***-****
I talked to Marco, Nickie, Louis, David and an Aussie and others.
What am I supposed to do to get a copy?!
Preferred solution: Copy of 1099
User's recommendation: Don't use them
My overall opinion of this “bank” is that it sucks and is solely for customers who have poor credit history through no fault of their own!!!!!!
Cant get a resolution to a payment that ACI
Mis-applied. I have been working on this problem since 3/18 without any success.
Have been continuously bee transferred from one non clear English speaking agents. Have been UNABLE to speak to anyone that seems to have a clue as to what is going on OR very limited assistance
User's recommendation: If at ALL possible don’t get involved with ALLY
Funny, Funny, Funny! People GIVE themselves garbage credit by NOT paying their bills on time.
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Ally has been great to work with, you're just a mess. You could have easily paid this off on their App without issue. You caused this issue, now wait for your refund.