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We had an extension on our lease. Spoke to Ally Customer service and were told we had until a certain date to turn in the car with no penalties. We turned the car in on that date into the dealership and received paperwork the car was turned in. Three weeks later we are...
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1.6
I didn't like
  • Being ripped off
#1352579
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I was in a car accident in February of 2018. I quickly worked with insurance to finish the paper work and promptly provided Ally with the paperwork that they needed. My insurance sent a check to Ally on 3-1-2018. It was delivered and signed by Ally on 3-2-2018. Ally...
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1.0
I didn't like
  • Irresponsibility
  • Bad company practice
  • Customer service
#1341521
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Ally Financial - Horrible customer service

Turned in a leased car and leased a new one, same day, same dealer They are trying to tell me I owe but I don’t Have spent hours getting shifted from one person to another, giving all my info again again and again and nobody speaks English. The dealer has faxed in my papers twice now and still nothing Soooooo irritated I could scream.
1.0
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#1340319
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Very bad company to work with, once you payed your car in advance they will mess with your title..... still havent received it yet.....They however send you offers for other loans before the title is send. They will call you hundreds of time if you delay your payment...
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Anonymous
Dalton Norville

I’m having the same problem, my car was paid off in March of 2018, and it is September and I still haven’t received my title nor any verification that my auto loan was paid of...

1.0
#1325329
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keep putting my payments on another account or can not find them have not been late in over a year . i sent in copies of ck front an back an now say i am 3 or 4 months behind WRONG i have my cancelled checks . can not understand there language i ask for someone who...
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I didn't like
  • No one speaks american
#1324783
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Ally Financial - Absolutely terrible

Whenever you speak with someone they barely speak English they can never actually help you resolve your issues even when it's a problem on their end never do business with these people ever
#1322734
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I sent a payoff check from re financing and here we are 3 weeks later and still not paid off. So technically I have 2 loans out on the same car and all ally do is tell me they have not received the check. Finally I get ahold of someone that actually takes the time to...
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1.0
#1317359
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i bought a pu and the dealership got it financed with ally. a few days after the deal i have a fellow with very poor English call me to set up payments on their website. i had to let my wife do it as i could not understand most of his words. so my wife gets on their...
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Anonymous
Dan

You're welcome to be upset by shady business practices, but things like "well excuse me for being a red blooded american veteran that has a hard time understanding speech from...

Anonymous
Anonymous

" now a few weeks up the road at 5:30 pm" What does that mean a few weeks later? So your mommy, whoops your wife made your payment for you and and you're surprised a "few week...

1.0
I didn't like
  • Customer service
#1313907
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Ally Financial - Paid off car loan and you charged me after car loan paid off

No contact yet you charged my account when loan piad off july 9 2018
4.0
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#1308673
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I need to receive a call from the Complaint Department or further action will be filed. Contact your Lost Prevention Dept....Vintson Cardwell for my submission. Ref#16187072 Email...rachelnmilhouse@yahoo.com....I am not a customer of Ally Bank. I have converse with...
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#1306771
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