filters
state:
Show
city:
Show
product:
Show
Ally Financial - Repossession made the repo mans choice?!?!
I lost my job and am black balled in the community so have been struggling to find a new job. My hubby is disabled and we have 5 kids together. I made very good money so I could support us just fine until this. So I fell two months behind. 3 as of Aug 1st (even though...
Read more
#517526
Reply to reviews
Ally Financial - Incompetent At Best, or maybe Habitual Liars
Ally Financial - Incompetent At Best, or maybe Habitual Liars
I have a leased vehicle, with Ally as the lease-holder. I grew to dislike the vehicle and really didn't need it any longer, and so was happy when an acquaintance said he would like to own it. So I attempted to initiate the process to purchase the vehicle before the...
Read more
1.3
I liked
  • Ease of payment during lease period
I didn't like
  • Closed my account
  • Need to deal with liars
  • False information
#1275982
Reply to reviews
We had an extension on our lease. Spoke to Ally Customer service and were told we had until a certain date to turn in the car with no penalties. We turned the car in on that date into the dealership and received paperwork the car was turned in. Three weeks later we are...
Read more
1.6
I didn't like
  • Being ripped off
#1352579
Reply to reviews
Show

Ally Financial - Not good

On hold for over 20 minutes. Need to talk to someone, anyone.
#1352983
Reply to reviews
I was in a car accident in February of 2018. I quickly worked with insurance to finish the paper work and promptly provided Ally with the paperwork that they needed. My insurance sent a check to Ally on 3-1-2018. It was delivered and signed by Ally on 3-2-2018. Ally...
Read more
1.0
I didn't like
  • Customer service
  • Bad company practice
  • Irresponsibility
#1341521
Reply to reviews
Show

Ally Financial - Accents, accidents and annoyed

2018. I crashed my car. I have been waiting 1 month now for papers I have requested THREE times. Each time they say that I didnt do it the last time. What does it take? Also everyone who answers the phone has a thick accent. At this point im just pissed off.
2.4
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1354628
Reply to reviews
i bought a pu and the dealership got it financed with ally. a few days after the deal i have a fellow with very poor English call me to set up payments on their website. i had to let my wife do it as i could not understand most of his words. so my wife gets on their...
Read more
Anonymous
Anonymous

" now a few weeks up the road at 5:30 pm" What does that mean a few weeks later? So your mommy, whoops your wife made your payment for you and and you're surprised a "few week...

1.0
I didn't like
  • Customer service
#1313907
Reply to reviews
Run or buy roller skates if asked to be financed by them !! they refuse to process payoffs on loan made electronically hence paying interest on a loan already paid for. After paying off my loan a week ago a couple days later I was denied access to their sight to check...
Read more
#1306341
Reply to reviews
Very bad company to work with, once you payed your car in advance they will mess with your title..... still havent received it yet.....They however send you offers for other loans before the title is send. They will call you hundreds of time if you delay your payment...
Read more
Anonymous
Dalton Norville

I’m having the same problem, my car was paid off in March of 2018, and it is September and I still haven’t received my title nor any verification that my auto loan was paid of...

1.0
#1325329
Reply to reviews

Contact Ally Financial

Mailing Address:
Ally Financial Inc.
P.O. Box 380901
Bloomington, Minnesota 55438
United States
Phone:
(888) 925-2559
More

Ally Financial Products and Services

All Ally Financial Products
Show

Ally Financial - Horrible customer service

Turned in a leased car and leased a new one, same day, same dealer They are trying to tell me I owe but I don’t Have spent hours getting shifted from one person to another, giving all my info again again and again and nobody speaks English. The dealer has faxed in my papers twice now and still nothing Soooooo irritated I could scream.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1340319
Reply to reviews