I have been trying to pay my truck off and trying to fix a issue with this company for over three years. When you call the customer service line they route you to every country other then the USA. You ask to speak with a supervisor and they give you the run around they...Read more
Ally Financial - Refund.
Accidentally paid my car note twice and the refuse to refund me that one amount
Ally Financial - I haven't reseved
need my paper work to sign
I over the years have lease several of my cars through Ally Financial when I leased through Chrysler. Since I know how Ally financial operates when you turn in your lease. My wife and I took pictures of the car expecting Ally to place bogus damage claims on the car so...Read more
AVOID at all costs - they have a pervasive pattern of documented unethical behavior and my experience was no different. I was just held hostage for TWO HOURS with customer service at Ally following an illegal withdrawal from my business account for a car that I no...Read more
Ally Financial - To arrange payment
I need to talk to a representative about helping me with my payment I’m behind in and future payments
Ally Financial - Customer service
The customer service is outsourced to India. They are completely rude and get attitudes if you trying to get a clarification or ask questions. They won’t allow you a customer satisfaction survey either. I talked to 3 representatives today and 2/3 were not representative of true customer service and a horrible, irritating experience.
Ally Invest is Horrible The Trade King was much better.. Had words with a Supervisor as I attempted to help my mother in law with changing her phone number on account. When Moron Supervisor stated I was unauthorized to do anything on her account, she was standing next...Read more
My wife and I have been trying for 2 months to get a copy of her car title so we can transfer the registration from her old address. She called 3 seperate times, each time being told the title would be sent and we should receive it in 3-5 days. It never showed up....Read more
I didn't like
- Completely incopetent customer service
I cosigned a car for my daughter, the first day of the payment due date i would get phone calls 5 times a day. She showed me it was paid the day before by western union , I thought ok they are just doing their job . My daughters car was stolen and totalled by a bunch...Read more
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