Most helpful review

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Verified Reviewer

I could not understand a word my costumer service lady was saying . I need someone who speaks clear English

My mother passed away on the 11th of November. I called customer service to request an extension on my car note due date. I hv missed a abundant amount of work and money due to her passing . I could not understand the lady who was helping me . She was very nice but...
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ID
#4164053 Review #4164053 is a subjective opinion of poster.
Preferred solution
I would like some my car note to be pushed back without paying a large fee . I had the money I would pay the whole myself

Frustration

Absolutely terrible experience. Dealing with Customer Care is a joke. "Barry" said he would solve my problem. I later find out that no one named Barry works there. 6 people resolved nothing. Customer Care doesn't have a phone number or address for their corporate office. Phone search yielded the same result. My rating is zero.

User's recommendation: Beware of attractive rates from this company. Know who you're dealing with.

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ID
#4192685 Review #4192685 is a subjective opinion of poster.
Location
New Hartford, Connecticut

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Verified Reviewer

Porcentaje de interes

Les llamé para decirles que no estoy de acuerdo con el porciento de interés que me aplicaron en la compra de mi auto honda CRV 2019 ya que mi crédito lo tengo bueno en 715,no entiendo porque me están cobrando el interés al 12 %,la verdad estoy decepcionado
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ID
#4186680 Review #4186680 is a subjective opinion of poster.
Cons
  • Que no son justo
Preferred solution
Que me bajen el porcentaje de interes a un porciento justo como verdaderamente me merezco por tener un crédito de 715%.espero me solucionen

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Verified Reviewer

Account no longer exists

Account is no longer in system. The email address on file no longer exists, so all links to recover my account are being sent to a deleted email account at Johns Hopkins. I am behind on payments because I don't have the right info or a way to get it without having to log in. Its already been repossessed. What do I do?

User's recommendation: Frustrating to work with.

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ID
#4170872 Review #4170872 is a subjective opinion of poster.
Cons
  • Everything else is awful
Loss
$20000
Preferred solution
An explanation

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Verified Reviewer

I could barely understand the young lady who assisted me. Her English was not clear and I’m not really sure of the terms I agreed to bc she could not communicate it to me