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Ally Financial - Payment arrangements

Atlanta, Georgia
2.0
Details
Interest Rate
Staff
Value for money
Website
I was supposed to make two monthly payments. With no late fees. My Credit card was stolen and I could not charge for the Month of March. All I want is to pay my second payment as agreed. 766.00...I am very angry. I have been very good with my payments!!!
2.0
Details
Interest Rate
Staff
Value for money
Website
#1259042
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Ally Financial - Terrrrrrrrrible

I hate them so much. They are sooooooooo bad
#1254329
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Liars, called them and approved me to defer two payments. They kept calling me at least 5-6 times each day. When I called them back they said the deferment was cancelled. Don’t trust them. Customer service sucks can’t speak understandable English. Probably their...
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1.0
#1250462
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Have been a leasing customers for almost eight years, never any late payments. We did not receive a bill for one month, it never arrived, our company pays multiple bills every week so Ally bill was not missed. Days after bill overdue started to receive calls from...
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#1249973
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I turned my GM vehicle in at the lease end date of November 29, 2017. The vehicle passed the post lease inspection with flying colors according to the dealership. Unfortunately, this was my first 39 month lease and I grossly overbought extra miles at the $.20 rate, and...
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2.2
I liked
  • Ease of payment during lease period
I didn't like
  • Being abused by nonenglish speaking customer service reps
  • Over-seas call centers
#1242043
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I make my auto payments monthly from the same bank account as I have always used. Just today, I got an automatic call saying that my payment that I made 24 days ago had been reversed and that I now owed double the payment (for this month, next month, and they also...
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1.5
I didn't like
  • Handling of account
  • Customer service
  • Lack of communication
#1239956
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This was the only company that would accept a car loan from a girl who was 18 with little work and credit history -- so the car company had a guy co-sign the car who had perfect credit and work history. The company took forever to take the car from her when she did not...
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2.1
#1238742
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I made a payment on Feb. 8th the company keeps having me resend copies of canceled checks, bank statements and still will not fix the issue going on almost 3 months and still not fixed. I refuse to send in an extra payment to cover February when I made that payment....
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#1234636
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Ally Financial is one of the worst banks next to CPS. All Financial loves to harass customers seven days a week for petty amounts. I had financed a 2015 Ford Escape through them for 18k back in 2017 for my dad. The vehicle was involved in a hit and run on Thanksgiving...
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Anonymous
Vern

This is what happens when you cheap out on auto insurance. You could easily have obtained a policy that would leave you without liability other than your pre-selected deductib...

#1232553
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Contact Ally Financial

Mailing Address:
Ally Financial Inc.
P.O. Box 380901
Bloomington, Minnesota 55438
United States
Phone:
(888) 925-2559
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Ally Financial - What are they hiding

I have asked several times for a copy of the original auto loan application. I've also asked for a complete itemized statement of all transactions made on this account. First they tell me I have to go back to the auto dealership. then they tell me that they will send it out it's been 3 months and I still waiting. It seems they may be hiding something.
#1230965
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