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Ally Financial

Ally Financial Reviews

www.ally.com
What is your customer experience with Ally Financial?

Ally Financial Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Ally Financial reviews show a 1.5 star rating from 281 customer reviews; 27% would recommend and 50% say they will not use Ally in the future.

Key Takeaways for Future Customers

  • Expect frequent customer service issues; 43% request improvement when researching an auto loan or bank account.
  • Be cautious about account holds, title delays, and payoff processing when evaluating Ally Financial.
  • Some transactions are simple: easy loan setup and ease of payment during lease periods are noted by a few reviewers.

Negative Feedback / Risk Areas

  • Major recurring customer complaints about poor customer service, long holds, transfers overseas, and language barriers.
  • Reports of account freezes, funds held or delayed, disputed debits, and alleged deceptive banking practices.
  • High price level, heavy fees, high APRs, repossession disputes, and slow title or payoff handling.

Positive Feedback

A minority of reviewers note easy loan setup, straightforward lease payments, and occasional helpful representatives.

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Ally Financial - Great business to work with.
Ally Financial - Great business to work with. - Image 2Ally Financial - Great business to work with. - Image 3Ally Financial - Great business to work with. - Image 4Ally Financial - Get my titleAlly Financial - Fraud, lies and inappropriate repossessionAlly Financial - Fraud, lies and inappropriate repossession - Image 2
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ange m Eey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
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AI Highlights
  • - Ally repossessed the car while I was in court; a repair hearing is set.
  • - Ally says $5,000 was paid; the shop cashed; belongings not returned.
Ally Financial - Fraud, lies and inappropriate repossession
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Ally Financial - Fraud, lies and inappropriate repossession - Image 6
Updated by user Sep 08, 2025

Report the general office of the attorney, to any consumers protection and website, join any lawsuit against them. And filled the lawsuit against in the small court send de document to the at500 Woodward Avenue, 10th Floor Detroit, MI 48226 This is the headquarters1209 Orange Street, Wilmington, DE 19801This is the corporation where they received their lawsuithttps://***/share/1B8BE1FDuv/?mibextid=wwXIfrFollow this link and together we will fight for our rights

Original review Aug 23, 2025
My vehicle was repossessed by Ally at the auto body shop while I was in court with the shop. A hearing is scheduled for September due to the shop's failure to properly repair the vehicle.

Ally claimed to have paid $5,000 to the shop on my behalf, as I had not paid for the repairs, despite having proof that the shop had already cashed the check. My vehicle contained personal belongings valued at over $1,000, including a leather chair, dashcam, a friend's package, floor mat, phone holder, and another package, which Ally refused to return. Ally falsely reported to the credit bureau that I had missed the August payment, leading to the repossession. When I contacted Ally, they either hung up on me, placed me on an extended hold, or yelled at me, demanding payment of $5,000 plus a $599 interest fee to retrieve my vehicle.

I attempted to explain that the auto body shop had misrepresented the situation, but Ally refused to listen. They informed me that my vehicle would be sold on August 28. I have been making timely payments on the vehicle since February 2024, and the vehicle remains insured. I did not receive an affidavit of defense, as I had requested that it not be sent to me.

The bank stated that they were protecting their interests, which I acknowledge, while also asserting my own interests in ensuring that I do not take possession of a vehicle that has not been properly repaired or has missing parts. This is why I was dealing with the shop, and Ally intervened without first contacting me to verify the accuracy of the shop's claims. I possess all necessary documentation to support my position. How do I pay for something that I don't owe?

What is the reason Ally repossessed my vehicle?

Where are my belongings? I have posted the check.
Loss:
$8000
Cons:
  • Lied fraud

Preferred solution: Full refund

View full review
5 comments
Guest

Sure. There was somebody in an office setting "yelling" at you.

Because YOU DIDN'T LIKE what they saying, that's "yelling", right? Another STUPID current generation exaggeration.

Guest

Where are your documents supporting you followed Ally’s instructions? The August payment? I don’t think you are in school 24 hours a day.

Guest

I guess you aren’t commenting because you are “in school”.

Guest

I guess you realized that up until a few hours ago you had two different posts for the same issue. The post no longer present only had two pics, neither supporting your claim.

You were arguing about someone “not reading” and “needing to go back to school”.

The ironic thing as the other comment here points out, is that the three additional pics don’t support your claim either. It sounds like you should heed your own advice and “go back to school”.

Guest

Your car was repossessed because you ignored Ally’s instructions in the letter dated July 15 with a July 25 deadline. You owed Ally the $5300+.

You paid the collision service. Nowhere near $5300 and 5 days past Ally’s deadline.

I think you should go back to school. Maybe if you knew reading comprehension you would have seen $5300+ and the July 25 deadline and the “we (Ally) paid on your behalf”.

View more comments (4)
Donna D Tsc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to pay off my card and they keep giving me the wrong numbers.

AI Highlights
  • - Cannot reach an agent without an account number.
  • - Redirected to a third party; the third party lied and no debt resolution was offered.

I tried to get in touch to clear a matter up on my account, and I didn't have the account number, so they wouldn't connect me to an agent. They connected me to a 3rd party, Ally Carson, and Smithfield gave me the wrong name and a false number.

It was really Regent Debt Collectors. Then I called, and it was the third party who lied to me. I called them, and they answered, but they put me on hold and never answered with a debt resolution they told me they had for me.

If they don't make good on that agreement, the loan won't go through, and I could lose my house based on that promise. I have a disability, and I feel they're taking advantage of that.

Preferred solution: Price reduction

User's recommendation: Don't ever get a Ollo card which was Ally before that and before that Merrick. They will take advantage of you providing false numbers to contacting they practice directive practices warning

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Ray Kod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spotsylvania, Virginia

Great business to work with.

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Ally Financial - Great business to work with.
Ally Financial - Great business to work with. - Image 2
Ally Financial - Great business to work with. - Image 3
Ally Financial - Great business to work with. - Image 4

Our car was wrecked and I was instructed to not make the July payment until the claim adjuster did there investigation.

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Erlin Mmo
map-marker Bristol, Connecticut

Get my title

Ally Financial - Get my title

No one to talk to looking for my title they sent it to Fla we live in *** now ***

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Gg1973

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gainesville, Florida

Crooked banking practices

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AI Highlights
  • - Account locked for review.
  • - A $10 debit occurred and a $90 check was issued.
  • - Account closed without explanation.
  • - Alleged retaliation for leaving a review.
Updated by user Jul 25, 2026

Just received an ally debit card in the mail have had no communication with ally still waiting for return of my funds in full hundred dollars apparently only being mailed a $90 check so ally still owes me 10 and I didn’t get the 90 yet

Updated by user Jul 25, 2026

So as yet, there has been no acceptable resolution to my experience with Ally Bank ironically I just received my debit card in the mail from them even though in retaliation to my reaching out to *** consumer, they closed my account took $10 out of my account and sent me the remainder of my balance and a paper check to an address I can’t even double check because I have no access to my account anymore and since I live in a hotel, it would’ve been nice to double check the exact door number it was going to since they rejected my Chime account which was connected and verified to my ally account. This has been the worst experience of my financial history. I would never recommend Ally Bank to anybody.

Original review Jul 21, 2026
Another update to my ally nightmare. While my account was locked for their investigation for my protection, they allowed somebody to debit $10 out of my account, and instead of sending my hundred dollars to my verified legally plaid connected chime account, they wrote me a $90 paper check and stuck it in the mail supposedly.

So I have no money now, so my hundred dollars is gone, and I'm only getting $90 from ally, and I have to wait for it to come in a paper check. This is all in retribution for me coming to consumer and writing a review.

They similarly closed my account without any explanation whatsoever and took $10 and sent me a $90 check. This is outrageous banking practices!
Loss:
$100

Preferred solution: Full refund

User's recommendation: DO NOT USE ALLY BANK THEY ARE CROOKED!

View full review
Gg1973

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gainesville, Florida

Unfair heavy-handed, dealing

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AI Highlights
  • - Third transfer locked acct; funds held.
  • - Transfer to Chime reversed; access denied.
  • - Escalations offer no update; security question changed.

I signed up for an Ally account about a month ago, and I use it to redeem my game winnings because the game suggested them as acceptable in banking institutions. So I've transferred two separate payments of $100 into my Chime account, which was connected to Ally by Plaid.

Then I went to Ken. I went to transfer my third hundred-dollar payment, and the transfer was allowed. Then, after the transfer was initiated, Ally locked my account, supposedly because of some login activity that doesn't look like mine. Now the money is mine.

I've proven that it comes from a legitimate website. It's going to my Chime and my connected Chime account, so that's verified and connected by Plaid, so there shouldn't be any issues there. Plus, I did a third-party verification for the Chime account. They refused to unlock my account, and they refused.

They took the money back that they had already started to transfer, and they took it back and locked it in the account, and they refused to give it to me. I live on a fixed income. I need that money, and every time I call, they tell me they’re escalating it, but every time I call, there's no new information. Nothing's been done.

This has been going on for over a week now; they're just sitting on my money.

I called, and mysteriously my security question has been changed. I believe that Ally Bank is trying to take my money.

Loss:
$100
Pros:
  • No pros
Cons:
  • I believe that they are being dishonest

Preferred solution: Want access to my account I want access to my funds

User's recommendation: DO NOT USE THIS BANK

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Gg1973

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gainesville, Florida

Thuggish banking practices

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AI Highlights
  • - The bank claims I'm not the owner of the linked account and harasses my accounts.
  • - Verified with ID, SSN, and a Chime account, but no debit card.

This is an update on my previous review for Allied Bank. I was unable to add it for some reason.

Now Ally Bank is claiming that they found they have reason to believe that I am not the owner of the external bank account linked to the Ally account, which I absolutely am, verified with my ID and my Social Security number; that is my Chime account connected to them. So they are clearly doing and moving in dishonest ways, and now they've harassed my Chime account, so I'm having difficulty using that. Ally Bank are bullies. They just want my hundred dollars.

They don’t want me to transfer it out of their bank. If that was the case, then they need to afford me a virtual debit card so that I could use the money, but while it's sitting there, they still have—now I still do not have a debit card, so I have been unable to access the money once it goes in the Ally account, and that’s exactly how they like it.

It's highway robbery. If they continue to harass me and cause me difficulties dealing with my external accounts, which, by the way, all of which are mine and verified with my ID, then if they continue to harass me, I'm gonna have to seek legal counsel.

Loss:
$100

Preferred solution: Access to my account and my funds and an apology for the indifferent heavy-handed way I’ve been dealt with

View full review
Janet S Ddm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stop gap you sent letter

I need to talk to a representative regarding the stopgap. They contacted me; I wasn't available.

I called many numbers. I need to talk to a live person.

Preferred solution: Talk to love person regarding stop gap

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Manuella Ffr
map-marker Albany, Georgia

Autoloan

They say Ive been behind since I 1st bought the car and its just coming up now and because its been 2 years I have know record.

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Anabel G Rto

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palm Springs, California

I would like to report ally loan... but employees we suffer a lot to get contact with correct person, this company needs to answer and help clients rigths with good services

AI Highlights
  • - Staff transfers my calls between the Philippines and Texas with no resolution.
  • - I still pay the loan and want my daughter's name removed.

I would like to report ally loan financial. We have my acc 228056****35

I tried to get contact auto loan manager is about my account all time i called they transferm my call Phillipines country, after 1hours in the call their transfer texas , *** asks the call and all representative refused and block my clients rigths and my civil state and fedrral rigth.

I continnue pay the loan , i requested remove the name my daugther ***.please help me .

This is big problem. My cell *** if you donot call me and resolve it , i am going to reported your company with ca agencies.

User's recommendation: No. Because they transfer Phillipines representative , we lost time energy

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jeniyah g

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Lack of response about vehicle pickup

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This car was my mother’s car. She is no longer with us.

Me and my family do not want to make no payments on this vehicle, so it’s just best for the company to come and get it. I have not got no email or phone call after I sent a letter out to them, and I need a response by the end of the month.

User's recommendation: communicate

View full review
1 comment
Guest

Funny! Actually hilarious. Why not find a child in the fourth grade to serve as your writer since it looks like you didn't advance that far!

Fred Lxx
map-marker Freeport, New York

Frustrated

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Not good I will call back tomorrow morning and try again hopefully they will have received the documents so that we can move forward

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Cortland Nog
map-marker Chicago, Illinois

This email notification

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Updated by user Jul 13, 2026

I had trouble communicating my question, but I eventually .

Original review Jul 08, 2026

I inquired of my APR and she became agitated. I exited our call and thanked the representative repeatedly.

User's recommendation: If you're gonna charge 42%APR , then suck it up, and take responsibility for and be pleasant

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Bary Ysl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Need a pay out Letter

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Updated by user May 30, 2026

Call customer service for a buyout letter needed for my bank. Your customer service representative said that it would be faxed to my bank in an hour today I have not received it.!Representative from my bank called the customer service on your interstate the same information to date this is May 30, 2026 have not received a copy of the buyout letter

Original review May 15, 2026
I called at 11:30 am needing a payout letter , I was told it couldnt be sent to my my phone. I have to use a fax number to have it come to the bank.

I didnt have the fax number to the bank so I thought that I could go and complete all of this within a reasonable amount of time now I call back to [GEOGRAPHIC_DATA] that was her name and she told me the facts would have to be sent in 1 to 2 hours but that wasnt the information I got this was very important and I feel that they shouldve told me exactly how this works in terms of getting the payout letter because I flew to the bank literally trying to get the number so that I can conclude all of this business and here I am still waiting.

Its Friday. It is 139 and Im uncertain that this will be concluded by the end of the day so Im really annoyed.

User's recommendation: Make sure the information you get so that you don’t get knot in your stomach trying to get your information taken care of and it doesn’t make you sick running around like a chicken with his head cut off

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Joseph C Vre

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Dear Sir or Madam: I have a car note...

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AI Highlights
  • - Disability hardship; asks to stop sale and renegotiate loan.
  • - Has paid toward arrears; two checks: $3,400 and $3,192; car is their only vehicle.

Dear Sir or Madam:

I have a car note with you. I live with a permanent disability as I was unfortunately hit by a drunken driver 43 years ago and almost killed.The note is account ***.

My credit score was low when I had to buy this car because my previous car was totaled by a deer.

This note was $759 a month and everyone said it should be renegotiated. I work with Insurance, Doordash and. UPS Roadie doing deliveries and sales, but the first part of the year was a bit slow, which I did not anticipate.

I called and made arrangements to catch up, and was paying almost $200 a day as I could. Even with that, one of your CSRs decided to repossess the car.

I told him I had a disability and he didn't understand the legal protections I should have been afforded. Had it not been taken, the note would be curent by now in all probability.

I need your help to stop this potential sale and help me. I have 2 checks coming in. One is from Farmers for $3400 and the other is from the Barrentios family in SC for $3192.

I respectfully ask that you work with me to save this car because it is my only car, I am disabled and his is a mobility issue.

This has been a hardship situation and I am also 61, and in ***, am consiered an "at risk adult." I look forward to your response and help.

If your department is unable to help, please forward this to whomever at your bank can help. Thank you.

User's recommendation: If you are disabled, please research your rights.

View full review
3 comments
Guest

There most assuredly are! First, due to my disability, Colorado law REQUIRES lenders to offer a workout plan to give the customer the opportunity to catch the note up BEFORE doing this!

Secondly, Colorado LAW defines me as an "At Risk Adult" because I'm 61. Again, lenders cannot just strand seniors with no mobility. Thirdly, I called them to advise them of where I was. They were already accepting payments in course of catching the note up, so they acted in bad faith to do this.

Had they done these things, I would have the note either completely caught up or almost there, depending on consumer demand. I have never had anything like this happen ever before, and have bought 7 cars in my lifetime with no problem.

Guest
reply icon Replying to comment of Guest-2833872

No there isn’t! And list them if you are in the right. If you were right, you would be in court and not on this site.

Guest

What SPECIFIC legal protections do you think you should be afforded? Because after an online search there aren’t any.

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KEN R Mzf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

This is [PERSON_NAME] in [PERSON_NAME] [GEOGRAPHIC_DATA],...

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This is [PERSON_NAME] in [PERSON_NAME], [GEOGRAPHIC_DATA]. I've tried to get online for four days to make a payment, and your website isn't working.

I've tried calling also, but the calls don't connect. How do I pay my truck payment?

Preferred solution: a website that works

View full review
Chantal A Vcw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Debt dispute since 11/2024 File 169895 File 172729 Present Dispute

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AI Highlights
  • - Cease re-aging/misrepresenting DOFD.
  • - Provide written credit-report corrections and stop collection.
Ally Financial - Debt dispute since 11/2024 File 169895 File 172729 Present Dispute
Ally Financial - Debt dispute since 11/2024 File 169895 File 172729 Present... - Image 2
Ally Financial - Debt dispute since 11/2024 File 169895 File 172729 Present... - Image 3
Ally Financial - Debt dispute since 11/2024 File 169895 File 172729 Present... - Image 4

To whom it may concern: This letter serves as formal notice that I am aware of your improper and potentially illegal actions concerning the above-referenced account. It appears you may be attempting to re-age this account or misrepresent it.

It is listed as a loan extension. As you are aware: 15 U.S.C. § 1681c(a)(4) of the Fair Credit Reporting Act (FCRA) prohibits the reporting of accounts placed for collection, charged off, or otherwise delinquent that antedate the report by more than seven years from the date of first delinquency (DOFD) that led to the charge-off or collection. The date of first delinquency (DOFD), as reported to credit bureaus, cannot legally be reset by any subsequent activity, including payments, promises to pay, or collection activity (FCRA § 623(a)(5); 15 U.S.C.

§ 1681s-2(a)(5)). 15 U.S.C. § 1692e of the Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from using any false, deceptive, or misleading representations, including misrepresenting the legal status or age of a debt. Relevant Legal Precedent Alston v.

United Collections Bureau, Inc., 2014 U.S. Dist. LEXIS 102271 (D. Md.

2014) Attempting to collect on a time-barred debt without clear disclosure may violate the FDCPA. [PERSON_NAME] Capital Credit & Collection Services, Inc., 460 F.3d 1162 (9th Cir. 2006) Misleading a consumer about the enforceability of a debt violates the FDCPA. NCO Financial Systems v.

FTC, 2004 FTC LEXIS 56 (FTC 2004) The FTC found that furnishing inaccurate 're-aged' account information to credit bureaus violates the FCRA. My Demand I hereby demand the following: Cease all attempts to re-age or misrepresent the date of first delinquency or legal status of this account. Provide written confirmation that you have corrected any inaccurate information furnished to credit reporting agencies and that you will no longer attempt to collect or report this debt. Cease all collection efforts.

Recision of contract and refund of all illegal collection amounts. Consequences of Non-Compliance Should you fail to comply, I will not hesitate to again File complaints with the Federal Trade Commission (FTC), Consumer Financial Protection Bureau (CFPB), Pursue legal action under 15 U.S.C. § 1681n (willful noncompliance with the FCRA), 15 U.S.C. § 1681o (negligent noncompliance), and 15 U.S.C.

§ 1692k (FDCPA), seeking actual damages, statutory damages, punitive damages where applicable, attorneys' fees, and court costs. Please consider this your final notice. I expect a prompt and lawful resolution of this matter. Sincerely, [PERSON_NAME] PS.

I am adding this because a debt validation and settlement in writing was requested from three different employees: [PERSON_NAME], [PERSON_NAME], and [PERSON_NAME], who each stated Ally Financial does not provide debt validation because a verbal settlement was made without a meeting of the minds and never furnished in writing. We requested over five times to speak with the supervisor with no call back. Even though later denying a settlement existed. After the initial contact by phone from [PERSON_NAME] in July of 2024, a 15 U.S.C.

1692g was never sent within that 5-day initial contact window. We have also faxed and emailed documents to Legal. [PERSON_NAME] has engaged in misrepresenting the title of a vehicle to DMV after a total loss. Illegal credit reporting and internal date of charge off.

Misrepresented gap coverage on vehicle. Violated its own internal policy on funding vehicles with frame damage. The whole risk should be investigated for fraud.

No documents were signed on 10/09/2023 under [PERSON_NAME] by myself or registrant and insurer [PERSON_NAME]. 10/07/2023 agreement # 228308****97 VIN: {{Redacted}}

Loss:
$15000
Cons:
  • Sued in the past for discrimination on people of color

Preferred solution: Full refund

User's recommendation: Avoid at All Costs .They will stand by fraudulent activities by dealerships and also engage in practices to ignore and cover up.Fund your Vehicle through a Credit Union

View full review

About

Related Companies

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Summary

Ally Financial is one of the largest bank holding companies in the world that specializes in providing financing to automotive customers. The company was founded in 1919 and was called General Motors Acceptance Corporation till 2010. Recently the company expanded the selection of provided service and implement insurance, mortgage operations, online banking, commercial finance and much more. The company also has a great selection of bank products like interest checking, money market, and online savings. Ally Financial is headquartered in Detroit, Michigan, United States. They serve more than 15 million customers all over the world. Ally Financial is a sponsor of various sporting events like College Bowl Game and NASCAR.

Ally Financial reviews and complaints

Ally Financial is ranked 781 out of 5782 in Financial Services category

Area Served

USA

Payment Methods

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