Ally Financial

Dont have enough corporate minutia and grief in your life? Get a Ally credit card.

This corporation sucks so bad at customer care, if they sucked any more theyd create a black hole, dragging all of humanity into oblivion. In my case, I never applied for this cardAlly bought out OLLO and all of us OLLO cardholders were directed to a webpage for registration of our new Ally card with easy and comprehensive access to our account information 24/7. Month after month I (and most OLLO cardholders) attempted to do this but Ally was apparently unable to fix the glitch that prevented cardholders access and after several months I ceased trying after one of the Ally employees told me they were aware of the issue and ESCALATING my case with tech support. In an email they later advised me to call them again stating: If you are having difficulties accessing your account online or in the Ally mobile app, please call us at 1-88*-***-****.

Well be happy to assist.

When I attempt to register I am told they cannot locate me in their database using my DOB & SS# however, their automated phone service easily takes payment using this same information. Common sense is not common enough at Ally. Its zeros & oneshire a programmer! Sheesh!

Now you can call at any time on any day and not get a live person.

The patient cardholders (like me) that sit on hold (ignore) are advised they are too busy and to call back another time before being disconnected. There is literally no way for you to contact them. Every email they have sent me has the same reply email address: Ally Credit Card

OhhhhI suppose I could draft a letter and send it to them via snail mail but by now the apathy that prevails and permeates throughout this annoying financial institution has infected me as well and so, I opted to draft this enlightening (and hopefully helpful) review of them. I seriously doubt theres a living, breathing, concerned human in power at Allysomeone to read this and take appropriate corrective action.

Pretty sure the entire company is manned by dimwitted corporate droids who say the same things, provide the same corporate excuses & promiseswholly unconcerned that they spew bovine excrement to cardholders for money. Nobody at Ally cares about us. Thanks for selling us out OLLOyou losers shoved us into a portal to Hades where soul-absent creatures torment and ignore us.

Ally sets the customer care bar so low you need a shovel to see it. Hold your nose as you dig.

I recieved a 1099 from Ally and misplacwd it. I began calling Ally for a copy of my 1099 on January 31 st.

At that time they said they would send it. Since i did not receive it, i made10 phone calls on February 20th. I am trying to get a copy of the 1099 ally sent me.

Here are the numbers I called.

1-80*-***-**** several times I called and several times I was transferred. I was given these phone numbers to call by customer service.

1-80*-***-****

1-80*-***-****

1-88*-***-****

1-80*-***-****

1-87*-***-****

I talked to Marco, Nickie, Louis, David and an Aussie and others.

What am I supposed to do to get a copy?!

I have signed up to have my car loan taken out automatically. The first payment came out fine, the second month two payments were taken out.

After talking to Ally about it they said to contact the bank and cancel one payment. The bank had to cancel both payments and they charged me for it. Customer service said that they could not resubmit it so I had to pay another way. By the time I paid over the phone, there was a charge for that and late fee.

Then I was told I was no longer eligible for automatic payment. The next month, I tried to make a payment online and was told I can only pay by certified check or money order now!! All I'm trying to do is make a payment.

I called customer service and wanting to talk to a regional manager to get some satisfaction and was told there was none ...what??? I really regret signing with this company and would tell anyone thinking of getting a loan from them DON'T!

I have called Ally several times and submitted (2) cases to have them remove the 30 day late reporting from all 3 credit bureaus being that it was their error.

11/16/23 called to get a 2 month extension, the Ally agent told me that all I needed to do was make my first payment on 11/23/23 and my second payment on 1/5/24. He said that I didnt need to sign the extension form that was being mailed to me, it was only for my documentation.

I asked him more than once if he was sure that I didnt need to sign the form, he said no just make sure to make my payments on time.

12/8/23 Jennifer H684JDS submitted a Zero pay extension (w/ manager approval) was submitted to honor my previous extension that was submitted 11/16/23 but wasnt honored b/c the ally rep told me I didnt have to sign and send it back, he stated that it was for my records only.

12/8/23 Case # 6952-**** Jennifer H684JDS to pull the call from 11/16/23 with the Ally agent. She said said once the call is pulled they would make sure the 30 day late reporting would be removed from the all 3 credit bureaus

1/9/24 Case # 7009**-** submitted w/ Joanna.

30 day late reporting to all 3 credit bureau and $21 late refund. Please pull Ally Agent call from 11/16/23 for review (30-45 days)