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Ally Financial - Interest Rate

Should Be 11 percent I’m being charged 22.11 . I got the contract out it says 11 percent . I’m payed up until sept 29.2019 the lady I call said they raise it daily . I still make a payment and they still take interest out for the extra 100 I pay plus the payment.
1.0
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#1356610
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Ally Financial - Accents, accidents and annoyed

2018. I crashed my car. I have been waiting 1 month now for papers I have requested THREE times. Each time they say that I didnt do it the last time. What does it take? Also everyone who answers the phone has a thick accent. At this point im just pissed off.
2.4
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Website
#1354628
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Ally Financial - Fraudulently charging for payments after vehicle was paid of

Car was a total loss after an accident. Insurance company and gap company paid for vehicle. Received lein release. Almost a year later Ally is still trying to say more money owed. They are wrongly reporting to credit bureaus.
1.0
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Website
#1353830
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Ally Financial - Not good

On hold for over 20 minutes. Need to talk to someone, anyone.
#1352983
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We had an extension on our lease. Spoke to Ally Customer service and were told we had until a certain date to turn in the car with no penalties. We turned the car in on that date into the dealership and received paperwork the car was turned in. Three weeks later we are...
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1.6
I didn't like
  • Being ripped off
#1352579
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I was in a car accident in February of 2018. I quickly worked with insurance to finish the paper work and promptly provided Ally with the paperwork that they needed. My insurance sent a check to Ally on 3-1-2018. It was delivered and signed by Ally on 3-2-2018. Ally...
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1.0
I didn't like
  • Customer service
  • Bad company practice
  • Irresponsibility
#1341521
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Ally Financial - Horrible customer service

Turned in a leased car and leased a new one, same day, same dealer They are trying to tell me I owe but I don’t Have spent hours getting shifted from one person to another, giving all my info again again and again and nobody speaks English. The dealer has faxed in my papers twice now and still nothing Soooooo irritated I could scream.
1.0
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Interest Rate
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Website
#1340319
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Very bad company to work with, once you payed your car in advance they will mess with your title..... still havent received it yet.....They however send you offers for other loans before the title is send. They will call you hundreds of time if you delay your payment...
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Anonymous
Dalton Norville

I’m having the same problem, my car was paid off in March of 2018, and it is September and I still haven’t received my title nor any verification that my auto loan was paid of...

1.0
#1325329
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keep putting my payments on another account or can not find them have not been late in over a year . i sent in copies of ck front an back an now say i am 3 or 4 months behind WRONG i have my cancelled checks . can not understand there language i ask for someone who...
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I didn't like
  • No one speaks american
#1324783
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Ally Financial - Absolutely terrible

Whenever you speak with someone they barely speak English they can never actually help you resolve your issues even when it's a problem on their end never do business with these people ever
#1322734
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