Tried to set up on-line account access, could not set it up. Called 800 number for assistance, was connected to an outsourced group with poor English speaking abilities.
Finally gave up. found out that GMAC used tax payer monies from the bailout to get ALLy auto up and running, GM outsourced the jobs with USA tax payer money. I got upset with the above and tried to payoff loan. ALLY received payoff check and sat on it, then began harrasing be about late payment.
This went on for over a month. I had a copy of the check and it was stamped by ally as having been received three weeks ago and still the threatening phone calls and letters. I made 5 phone calls to ALLY about this over a period of 3 weeks no one ever could or would help me. They always said that I would receive a call back-not one call was ever returned.
All of this for 2011 silverado LTZ Z71, cost 45k, love the truck hate ALLY next purchase will be a ford.
I just wish an English speaking ALLY rep. would call me so we could talk.
Product or Service Mentioned: Ally Financial Loan.
Monetary Loss: $17.