State: Michigan Clear all filters (14 of 233 reviews match)
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I was in a car accident in February of 2018. I quickly worked with insurance to finish the paper work and promptly provided Ally with the paperwork that they needed. My insurance sent a check to Ally on 3-1-2018. It was delivered and signed by Ally on 3-2-2018. Ally...
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1.0
I didn't like
  • Customer service
  • Bad company practice
  • Irresponsibility
#1341521
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Shared my information with a collections agency as PAST DUE when it was NOT and NEVER HAS BEEN PAST DUE. I have been getting the run around from all different representatives, who apologize profusely but refuse to give me a supervisor. They state they are...
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#1291200
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Ally Financial - Incompetent At Best, or maybe Habitual Liars
Ally Financial - Incompetent At Best, or maybe Habitual Liars
I have a leased vehicle, with Ally as the lease-holder. I grew to dislike the vehicle and really didn't need it any longer, and so was happy when an acquaintance said he would like to own it. So I attempted to initiate the process to purchase the vehicle before the...
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1.3
I liked
  • Ease of payment during lease period
I didn't like
  • No competent customer service reps
  • Need to deal with liars
  • False information
#1275982
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When turning in a vehicle at end of my lease financed by Ally, they did their inspection at a later time at a different location. Then they sent me a bill for vehicle damage that was not there in my pictures when I turned in the vehicle. My pictures have no snow on the...
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1.0
#1223831
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For the last two days, Jan 2 and Jan3 2018, several calls to ALLY said the wait to speak to a rep is over 30 min... Who is going to wait over 30 min to do business like ALLY?? .. they will not be getting any more of my money... hopefully Jeffrey Brown, CEO sees this...
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Anonymous
Anonymous

Yes we need to come together and sue them ally just got horrible

Anonymous
Jorge martinez

Ally financial is the worst financial company of the USA one of the biggest scammers I think we all customers should cater together and sue them at the BBB. They already were ...

#1161394
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Ally banking representatives are very unprofessional with people such as Mike and Arthur and joe. They did not take the time to explain or listen to the situation regarding the problems with payments that resulted in the respossesion of my vehicle. Vehicle was...
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Anonymous
Anonymous

WRONG ON ALL COUNTS!As per YOUR own figures, you were late the FIRST four payments which includes a FIRST PAYMENT DEFAULT and rejected payments! Their repo was a perfect exec...

1.0
#1031293
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I have no complaints about the 36 months I was a customer and had to make a monthly payment. Easy enough to set up payment from my bank account and pay online when it was convenient for me to do so. Never late on one payment. After the last scheduled payment is where...
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#919562
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We purchased a car via Ally Financial, had always paid the note late, but was promised as long as the late charges were paid-Ally didn't care. Not true, due to a bank mix up, a late payment wasn't received by Ally. Ally didn't tell us anything different, then on a...
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Anonymous
Anonymous

LAUGHABLE!You freely admit YOU were always late. YOU also freely admit YOU don't even have the slightest clue what's happening to YOUR bank account because YOU never cross re...

2.0
I didn't like
  • Over-seas call centers
#889560
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I found a $2,500 up charge in my auto lease if I wanted to purchase it at the end . I had planned to buy the car at the end of the lease but this made it not worth it and why would I pay to be ripped off? It is Funny how Ally advertises `no hidden fees' which us...
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New Hudson, Michigan
#829171
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Contact Ally Financial

Mailing Address:
Ally Financial Inc.
P.O. Box 380901
Bloomington, Minnesota 55438
United States
Phone:
(888) 925-2559
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Ally Financial Products and Services

All Ally Financial Products
I'm trying to sell my car and it's a 4 day minimum delay to get a title cleared after the buyer gives me the money and I send it to ALLY. 7-20 for a loan equity transfer. What buyer is going to wait that long to buy a car? In other words, they pay for the car and...
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2.4
I didn't like
  • No solution to how to sell my car
  • Handeling of our account
#778685
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