State: Michigan Clear all filters (18 of 249 reviews match)
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I have been trying to pay my truck off and trying to fix a issue with this company for over three years. When you call the customer service line they route you to every country other then the USA. You ask to speak with a supervisor and they give you the run around they...
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1.0
#1385942
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Ally Financial - To arrange payment

I need to talk to a representative about helping me with my payment I’m behind in and future payments
#1369209
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My wife and I have been trying for 2 months to get a copy of her car title so we can transfer the registration from her old address. She called 3 seperate times, each time being told the title would be sent and we should receive it in 3-5 days. It never showed up....
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1.4
I didn't like
  • Completely incopetent customer service
#1365167
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I handle insurance claims, and have several accounts with Ally where I am trying to get the lien release so that the vehicle title can be transferred. Ally will typically call or fax every day until they receive the payoff check and then forget all about you...
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1.0
#1364299
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I was in a car accident in February of 2018. I quickly worked with insurance to finish the paper work and promptly provided Ally with the paperwork that they needed. My insurance sent a check to Ally on 3-1-2018. It was delivered and signed by Ally on 3-2-2018. Ally...
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1.0
I didn't like
  • Irresponsibility
  • Bad company practice
  • Customer service
#1341521
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Shared my information with a collections agency as PAST DUE when it was NOT and NEVER HAS BEEN PAST DUE. I have been getting the run around from all different representatives, who apologize profusely but refuse to give me a supervisor. They state they are...
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#1291200
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Ally Financial - Incompetent At Best, or maybe Habitual Liars
Ally Financial - Incompetent At Best, or maybe Habitual Liars
I have a leased vehicle, with Ally as the lease-holder. I grew to dislike the vehicle and really didn't need it any longer, and so was happy when an acquaintance said he would like to own it. So I attempted to initiate the process to purchase the vehicle before the...
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1.3
I liked
  • Ease of payment during lease period
I didn't like
  • Over-seas call centers
  • No competent customer service reps
  • False information
#1275982
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When turning in a vehicle at end of my lease financed by Ally, they did their inspection at a later time at a different location. Then they sent me a bill for vehicle damage that was not there in my pictures when I turned in the vehicle. My pictures have no snow on the...
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1.0
#1223831
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For the last two days, Jan 2 and Jan3 2018, several calls to ALLY said the wait to speak to a rep is over 30 min... Who is going to wait over 30 min to do business like ALLY?? .. they will not be getting any more of my money... hopefully Jeffrey Brown, CEO sees this...
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Anonymous
Anonymous

Yes we need to come together and sue them ally just got horrible

Anonymous
Jorge martinez

Ally financial is the worst financial company of the USA one of the biggest scammers I think we all customers should cater together and sue them at the BBB. They already were ...

#1161394
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Contact Ally Financial

Mailing Address:
Ally Financial Inc.
P.O. Box 380901
Bloomington, Minnesota 55438
United States
Phone:
(888) 925-2559
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Ally Financial Products and Services

Ally banking representatives are very unprofessional with people such as Mike and Arthur and joe. They did not take the time to explain or listen to the situation regarding the problems with payments that resulted in the respossesion of my vehicle. Vehicle was...
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Anonymous
Anonymous

WRONG ON ALL COUNTS!As per YOUR own figures, you were late the FIRST four payments which includes a FIRST PAYMENT DEFAULT and rejected payments! Their repo was a perfect exec...

1.0
#1031293
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