Car payment is $211 and we have paid $225 all along and instead of putting extra toward principal (after multiple calls to do so) they not only don't apply the extra to principal they charged us a fee for paying extra. In 4 years we have paid an extra $656 in 4 years that has disappeared into a black hole.
They are criminals. Don't use them. Use a familiar bank with live humans you can visit. Preferably ones who speak your language.
Our dealer set this up for a new car. We trusted they would use a reputable company. Buyer beware.
The language barrier is terrible. It is like they don't understand basic terms.
Product or Service Mentioned: Ally Financial Auto Leasing.
Reason of review: Problems with payment.
Monetary Loss: $656.
Preferred solution: Deliver product or service ordered.
I didn't like: Handeling of our account.