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We sent pay off on 7/24/17. Eleven days later still no lien waver supplied.

Have called customer service three times. Last call was Friday 8/4/17 asked them to fax us a lien waver. They said they would put a priority on getting it done, but there will be a 24 to 48 hour delay in getting it faxed. Also the department that would fax it doesn't work weekends.

So really won't get it till middle of next week ( 8/9??), 16 days to get lien waver. I have used Ally three times for Auto loans but will never use a company again who has no store front. They have a bare bones staff that doesn't come close to meeting customer needs. Most of them speak broken English and are hard to understand on the phone.

Will relay this to Auto dealerships we deal with that Ally is not the company you want to deal with. Also will send letter to GM to drop them as a supplier.

Review about: Ally Financial Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Worsed customer service ever got from a company.

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same story...different day... no letter...trying to talk to their account specialist team (i'm guessing they are the back shop data dudes that can pull the information the CSRs can't)


I am going through the same issue. 24 to 48 hours to fax something?

Ridiculous. They said they faxed it but I never got it so guess what? had to request it again and another 24 to 48 hours. What do you know?

didn't get that one either. I will NEVER use Ally again nor will any of my friends or family

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