Not resolved

Completely inept custiner service, cannot tell you how mant times theyve tacked on "late fees" for nothing. When paying additiinal monies every month and requested it go towardz principal thwy continued to apply to the next months payment, during the duration of my loan, ive had to call them about 300 times, non stop, repeated mistakes and "sorry your account is noted now, there wont be any problems next time" is just a line in a script that the person who barely speaks english will give you. Watch for compound interest, late fees, and insurance added to your vehicle loan.

Product or Service Mentioned: Ally Financial Auto Loan.

Reason of review: Problems with payment.

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