Contact Ally Financial Customer Service
How to Reach a Person at Ally Financial
Toll-Free Number:
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1-888-925-2559Ally Auto
Customer Service:
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1-888-895-7578Ally Auto (American Suzuki Financial Services)
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1-316-652-6430Ally Auto (Outside the US)
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1-877-247-2559Ally Bank
Ally Financial Emails:
Ally Financial Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Ally Financial Phone Number | 1 (888) 925-2559 |
| Average Hold Time | 00:11:28 |
| Average Calls duration | 5 minutes |
| Most Popular Ally Financial Email Address | corporatefinance@ally.com |
| Ally Financial Live Agent Availability | 10% of callers successfully reach a real person |
| Issue Resolution Rate | Low (23% reported full resolution) |
| Ally Financial Customer Service Rating | 4.7 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 96% phone, 4% email |
| Common Reasons for Contact | Request for information, product/ service, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Ally Financial | Social security number, first and last name or address or zip code |
How to Contact Ally Financial?
Most Popular Number:
| Total calls: 4 208 | Issues resolved: 258 | Last call: Apr 13, 2026 |
Contact Information
Ally Financial Website:
Ally Financial Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Ally Auto Payments
P.O. Box 9001951
Louisville, Kentucky 40290-1951
Ally Auto Payment Disputes,
Payments with Restrictions or Endorsements,
or Customer Service Correspondence
P.O. Box 380901
Bloomington, Minnesota 55438
Ally Bank Customer Care
P.O. Box 951
Horsham, Pennsylvania 19044
Ally Bank
P.O. Box 13625
Philadelphia, Pennsylvania 19101
Ally Invest
P.O. Box 30248
Charlotte, North Carolina 28230
Ally Lending
P.O. Box 653074
Dallas, Texas 75265-3074
Summary of Ally Financial Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ally Financial?
Payments and Charges Question:
- “I need to kw the paid off on car”
- “Make a car payment”
- “To make payment”
Request for Information Question:
- “I need to speak with Financial Mangeer ?”
- “Checking on when my next payment is and how much I think I’m paid up till April”
- “About my payments”
Product/ Service Question:
- “Car loan”
- “Personal loan”
- “Issue with loan”
Employment Question:
- “Pay off letter for truck”
- “Pay off truck”
- “Pay off”
Account Question:
- “I need my my account number”
- “Lost account numner”
- “Balance”
Return/ Replace Question:
- “You have not returned the overpayment i sent you of many thousands of dollars”
- “Pay my truck note Change”
- “Change of address”
Cards Question:
- “Pay my credit card bill”
- “I was in a car accident card demolished”
- “Lost card / Stolen”
Activation/ Cancellation Question:
- “To cancel my subscription”
- “Para cancelar reserva de dominio de un auto móvil”
- “To cancel direc pay car is paid off”
Staff Question:
- “Speak to customer service”
- “Customerservice”
- “Talk with customer service representative”
Shipping and Delivery Question:
- “Never received a title for the vehicle loan we paid off”
- “Never received message from bank”
- “Have not received my title yet”
Refund Question:
- “2 pmts were submitted in March. Still waiting for refund.”
- “Refund.”
- “Refund of GAP”
Website/ Application Question:
- “App not working”
- “Application”
- “Becuz you website sucks”
Other Question:
- “Refinancing”
- “Auto refi”
- “To refinance auto”
Compare Ally Financial Customer Service To
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