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Contact Ally Financial Customer Service

Ally Financial Phone Numbers and Emails

Toll-Free Number:

  • (888) 925-2559
    Ally Auto
Call customer service
Send Message

Customer Service:

  • (888) 895-7578
    Ally Auto (American Suzuki Financial Services)
  • (316) 652-6430
    Ally Auto (Outside the US)
  • (877) 247-2559
    Ally Bank
  • (877) 320-2559
    Ally Bank (Hearing impacted)
  • (757) 247-2559
    Ally Bank (Outside the US)
  • (855) 880-2559
    Ally Invest
  • (818) 459-4591
    Ally Invest (Outside the US)
  • (855) 256-2559
    Home Loans
  • (800) 427-9184
    Lending General Questions

Report Fraud:

  • (833) 226-1520

Accounting/ Billing:

  • (888) 366-2559
    Credit cards
  • (888) 901-4622
    For Suppliers
  • (888) 568-0186
    Lending

Business Customer Service:

  • (866) 766-4622
    Become a Dealer

Investors/ Franchasing:

  • (800) 684-8823
    Demand Notes
  • (866) 710-4623

Media:

  • (704) 444-7824
    Advertising Inquiries

Ally Financial Emails:

Accounting/ Billing
For Suppliers
Customer Service
Ally Invest, Corporate Finance, Giving Back (Corporate citizenship), Grants, Wallet Wise (Financial education)
Investors/ Franchasing
Jobs/ Career
Legal
Media
Report Fraud
Is this your business?

Ally Financial Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Ally Financial Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Ally Financial is 8889252559. 86% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 65% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Ally Financial may ask you for the following information to identify you as a customer: social security number, first and last name or address or zip code.

View full overview ›

How to Contact Ally Financial?

Most Popular Number:

(888) 925-2559
Ally Auto
Total calls: 4 190 Issues resolved: 256 Last call: Oct 29, 2025

Ally Financial customer service phone numbers vary depending upon the Ally service you require help on. If you are seeking help with your auto financing, you can dial 1-888-925-2559, which is available every day except for Sundays. From Monday to Friday, the line is available from 8 am to 11 pm ET. On Saturdays, you can call between 9 am and 7 pm ET. Ally customer service is also available via live chat, which can be found on Ally Financial’s website.

The Ally Financial mail address for issues like payment disputes, payments with restrictions or endorsements, and customer service correspondence is:

Ally Financial
P.O. Box 380901
Bloomington, MN 55438
You can write a letter explaining your queries and issues, including your name, account credentials, and other relevant information. Then mail it to the above address.

The Ally Financial customer service works from 8 am to 11 pm ET on Monday and Sunday. On Saturdays, the customer service is available from 9 am to 7 pm ET. You can also write about your issues to the Ally Financial address, at support@invest.ally.com.

PissedConsumer Club

Contact Information

Ally Financial Website:

Ally Financial Help Center:

Corporate Office Address:

Ally Financial Inc.
500 Woodward Ave
Detroit, Michigan 48226
United States

Other Info (opening hours):

Mailing Addresses:

Ally Auto Payments

P.O. Box 9001951

Louisville, Kentucky 40290-1951


Ally Auto Payment Disputes,

Payments with Restrictions or Endorsements,

or Customer Service Correspondence

P.O. Box 380901

Bloomington, Minnesota 55438


Ally Bank Customer Care

P.O. Box 951

Horsham, Pennsylvania 19044


Ally Bank

P.O. Box 13625

Philadelphia, Pennsylvania 19101


Ally Invest

P.O. Box 30248

Charlotte, North Carolina 28230


Ally Lending

P.O. Box 653074

Dallas, Texas 75265-3074

More contact details

Ally Financial Customer Service Reviews

1.3 / 5
Bad
Stephanie G Oyd
Yall stole my money and are holding it hostage
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I want my money out of my account now. I have waited long enough with y'all's crazy nonsense. This is retarded. You guys shouldn't be having a business, especially a bank, 'cause clearly you don't know what the *** you're doing. You're restricting my account because I used my money. What sense does that make? I was forced to use Zelle payments to send friends and family in order to access my money at all because of how ridiculously long y'all are making me wait for the debit card as it is, so that's not even my fault. I spent days on the phone with customer support because you all kept messing up and taking money out of my account, sending it to other accounts, 'cause I didn't do that. I don't even know how to do that, and blocking me on Zelle, and now my s***'s restricted. Are you serious? You're punishing me for using my money that I work for. That's hard to understand, isn't it? Now you're holding my money hostage. You're not giving me any information as to how long it might be until it's open or till I get my money. I have a light bill; I was already on an extension. I needed to pay it two days ago. I can't do that because you guys stole my money and are holding it hostage 'cause you're *** hard who don't know how to run a company, especially a bank. You should not be allowed to run the business you're running. In fact, it should be illegal what you're doing. You're stealing from people. What the *** difference does it make what I'm doing with my money that I work for? Has nothing to do with you; it's none of your *** business. You need to give me my money. I want to close that account. I will leave you so many horrible reviews and I will keep calling every day and going and talking to any and everybody that will listen because this is crazy. You guys should be in jail and your customer service rep is a moron, and honey, if you see this, I don't care. You have my information; you can come get it.

Anyways, like I was saying, you guys need to be shut down. I'm going to leave you the worst reviews and every single day, every 5 minutes if I have to. Give me my money now. I need to pay my bills; that's what I have a bank account for, not for you all to steal the account, shut it down, and just use the money as you see fit. You're not even telling me how long it's going to be for y'all to investigate why I spent my money. It's not even my fault I had to use Zelle payments. That's your fault for making somebody wait three weeks for a debit card when it's usually five to seven business days for most banks. What the *** do I have to wait three weeks for the debit card with you all? The only way to access my money was to use Zelle through your website that you provide, might I add. So what harm was it of me using my money to send through Zelle on your website to my friends and family so I have access to my funds at all? That was the only way I can even get to my money until I get the debit card in the mail, which is not even until the end of this month. I still don't understand that. Everything about y'all's business is ridiculous and just flat-out wrong. You guys should not be in the banking business of all things; clearly, you don't know anything about what you're doing. This is the worst, worst company I've ever come across, and I do not ever recommend anybody using you because you're going to get your money stolen. You know why? Because they're going to get mad at you for using your money for some reason, and then they'll shut you down and hold your money hostage like they're doing me and not even give me a guesstimate of how long it might take you all to investigate why I spent my money. What the *** is that? Doesn't even sound right; doesn't even make sense what y'all are doing, and it should be illegal.

And if you don't close the account and send me my money in the mail like yesterday, I'm going to call my lawyer, and then you're going to have a big problem 'cause I'll take your company. This is not right and it is not legal; it can't be. You can't just take people's money because they used it, you f***tards. You’ve been warned. Now close the account and send my check in the mail or you will be speaking to my lawyer very soon, and then maybe I can run your bank considering I'm gonna sue you and own your bank. Try me; I'm so not kidding! You have 3 to 5 business days to close my account and send out a check with my money from my account in the mail or I will see you in court, and I promise you I will keep leaving messages and bad reviews every ten minutes until you fix this. How dare y'all punish me and take my money hostage because I used my own money? Why is wrong? Y'all, are you slow or stealing? It's hard to tell.

I will make sure everyone knows how horrible your bank really is, and I recorded the calls too, just like y'all did, so try me if you want to; I will love seeing y'all explain to the judge why you stole my money and refused to give me a valid reason or a time of being returned, and y'all treated me like I was a criminal when I was a customer who was left with no choice but to use Zelle through your app to access my funds and send to family and friends to get money out due to the fact I don't have a debit card yet, and that's the only way I could get my funds. So again, not my fault, but you treated me like this was a crime to use my cash to pay bills or get food or whatever I want to use my money for. It's none of y'all's concern. What kind of bank are you anyways?? Makes no sense at all, and I'm hell-bent on making it so known. I'm really hoping you'll go ahead and write that check for my balance and put it in the mailbox today or tomorrow because every few minutes I'm going to leave a text, and I'm going to leave another email, and I'm going to leave another few horrible reviews because I'm speaking the truth, and there is nothing wrong or illegal about that. So I'm going to be a busy girl until you get busy writing my check and closing my account. I will make sure nobody uses your company if I can have anything to do with it 'cause I'm going to start typing and I'm not going to stop until you start writing. So you better get on it; that's not a threat, it's a promise. You're holding my money hostage; you're stealing from me. I was a customer who was left with no choice because you guys don't know how to run a business. I had to use a platform through your site; therefore, you're compatible with it. I was supposed to, what the *** was the problem? You're acting like I stole somebody's account and I'm stealing her money. It's my account, you *** it's my money. You are the one stealing at this point. You guys might need to go back to school while you're at it. Try to freaking maybe open your ears next time you go through. Clearly, you guys don't know what you're doing, but I do, and I will run it better than you, and that's what I'm going to set out to do if you don't send me my money and close my account. If my power goes out because I can't access my money to pay my light bill when I was already on an extension, I have a child here; I have a dog with a breathing disorder. I have to have power. Let me have my power turned off, and I bet you any amount of money in the world that I will make your life a living *** until the day I die. You will have no customers if it's up to me because I will make sure nobody else goes through this. Now I'm going to let you get back to your job; hopefully, you'll be writing a check very soon for my balance and sending it to me. If I don't see it within the next few days, five tops, I will see you in court. Now I've got a lot of work to do, a lot of reviewing and posting and messaging and emailing to do. Every 5 minutes, I'll be sending each of those out into the world to make sure nobody else has to go through this. Bye-bye now; I got a lot of work to do. Have a great day, ***

Steven C Rya
Defer pmt

Called customer service and was able to defer payment. The last person I talked to was very helpful but a little hard to understand.

How Good is Ally Financial's Customer Service?

Junnie Dpx
Junnie Dpx
Feels Disappointed | Mar 23, 2024

It tole forever to get a number to call and when I did couldn't get through. After several other different numbers I was finally able to get to talk to someone and they hung up on me. So i called back snd told the next person what happened and they sent me to who i needed to talk to and after that it went ok

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Jesenia Kod
Jesenia Kod
Feels Disappointed | Feb 25, 2024

Bad very bad

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Chadley Cpd
Chadley Cpd
Feels Disappointed | Feb 13, 2024

Ally has the worse web sight of all. When try to make a payment, the auto comes up. I don’t have this problem with other creditors. Your web sight is the reason I haven’t made payments. Any removals of late payments fees should be removed.

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Devaun Zmh
Devaun Zmh
Feels Disappointed | Nov 22, 2023

I NEEDED VERIFICATTION THE AN RV THAT WE ARE TRYING TO BUY HAS A LEAN ON IT WITH YOU

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Derenda Moa
Derenda Moa
Feels Disappointed | Jul 18, 2023

Absolutely terrible

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Maili Blx
Maili Blx
Feels Satisfied | May 25, 2023

slow to get a person but otherwise good

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Summary of Ally Financial Customer Service Calls

5.2K TOTAL
CALLS
04:45 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ally Financial?

Payments and Charges Question:

  • “Bill”
  • “Payment”
  • “Make payment”

Request for Information Question:

  • “About my payments”
  • “Information on signing off on a lien”
  • “Talk to someone about my account”

Product/ Service Question:

  • “Car loan”
  • “Personal loan”
  • “Issue with loan”

Employment Question:

  • “Pay off”
  • “Pay off loan”
  • “Payoff”

Account Question:

  • “Balance”
  • “What is my balance on ny car”
  • “Get password to make a payment”

Return/ Replace Question:

  • “You have not returned the overpayment i sent you of many thousands of dollars”
  • “Pay my truck note Change”
  • “Change of address”

Cards Question:

  • “Pay my credit card bill”
  • “I was in a car accident card demolished”
  • “Lost card / Stolen”

Activation/ Cancellation Question:

  • “To cancel my subscription”
  • “Para cancelar reserva de dominio de un auto móvil”
  • “To cancel direc pay car is paid off”

Staff Question:

  • “Speak to customer service”
  • “Customerservice”
  • “Talk with customer service representative”

Shipping and Delivery Question:

  • “Never received a title for the vehicle loan we paid off”
  • “Never received message from bank”
  • “Have not received my title yet”

Refund Question:

  • “2 pmts were submitted in March. Still waiting for refund.”
  • “Refund.”
  • “Refund of GAP”

Website/ Application Question:

  • “App not working”
  • “Application”
  • “Becuz you website sucks”

Other Question:

  • “Ise un pago equivocado”
  • “Took extra money”
  • “Title to car”

Compare Ally Financial Customer Service To

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