Ally Financial Phone Numbers and Emails

Toll-Free Number:

  • (888) 925-2559
    Ally Auto

Customer Service:

  • (888) 895-7578
    Ally Auto (American Suzuki Financial Services)
  • (316) 652-6430
    Ally Auto (Outside the US)
  • (877) 247-2559
    Ally Bank
  • (877) 320-2559
    Ally Bank (Hearing impacted)
  • (757) 247-2559
    Ally Bank (Outside the US)
  • (855) 880-2559
    Ally Invest
  • (818) 459-4591
    Ally Invest (Outside the US)
  • (855) 256-2559
    Home Loans
  • (800) 427-9184
    Lending General Questions

Report Fraud:

  • (800) 971-6037
  • (833) 226-1520

Accounting/ Billing:

  • (888) 901-4622
    For Suppliers
  • (888) 568-0186
    Lending

Business Customer Service:

  • (866) 766-4622
    Become a Dealer

Investors/ Franchasing:

  • (800) 684-8823
    Demand Notes
  • (866) 710-4623

Media:

  • (704) 444-7824
    Advertising Inquiries

Ally Financial Emails:

Accounting/ Billing
For Suppliers
Customer Service
Ally Invest, Corporate Finance, Giving Back (Corporate citizenship), Grants, Wallet Wise (Financial education)
Investors/ Franchasing
Jobs/ Career
Media
Report Fraud
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Ally Financial Contact Information

Ally Financial Website:

Ally Financial Help Center:

Corporate Office Address:

Ally Financial Inc.
500 Woodward Ave
Detroit, Michigan 48226
United States

Other Info (opening hours):

Mailing Addresses:

Ally Auto Payments

P.O. Box 9001951

Louisville,

Kentucky 40290-1951,

United States


Ally Auto Payment Disputes,

Payments with Restrictions or Endorsements,

or Customer Service Correspondence

P.O. Box 380901

Bloomington,

Minnesota 55438,

United States


Ally Bank Customer Care

P.O. Box 951

Horsham,

Pennsylvania 19044,

United States


Ally Bank

P.O. Box 13625

Philadelphia,

Pennsylvania 19101,

United States


Ally Invest

P.O. Box 30248

Charlotte,

North Carolina 28230,

United States


Ally Lending

P.O. Box 653074

Dallas,

Texas 75265-3074,

United States


Other Locations:

601 S Tryon St,

Charlotte,

North Carolina 28202,

United States


1100 Virginia Drive,

Fort Washington,

Pennsylvania 19034,

United States


1177 Avenue of the Americas,

New York City,

New York 10036,

United States

Ally Financial Customer Service Reviews

1.3 / 5
Bad
Pissedconsumer4192685
Frustration

Absolutely terrible experience. Dealing with Customer Care is a joke. "Barry" said he would solve my problem. I later find out that no one named Barry works there. 6 people resolved nothing. Cust...

Brandy F Ujw
I could not understand a word my costumer service lady was saying . I need someone who speaks clear English
2.2

My mother passed away on the 11th of November. I called customer service to request an extension on my car note due date. I hv missed a abundant amount of work and money due to her passing . I co...

Summary of Ally Financial Customer Service Calls

3.7K TOTAL
CALLS
04:40 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ally Financial Customer Service?

Payments and Charges Question:

  • “Billing”
  • “Make payment”
  • “To make a payment on electrical work on my house”

Product/ Service Question:

  • “Auto loan”
  • “Autoloan”
  • “Loan”

Request for Information Question:

  • “To check on my card”
  • “Need to know how to remove someone from your account”
  • “About my account”

Employment Question:

  • “Payoff quote”
  • “Payoff”
  • “Check payoff”

Account Question:

  • “To get my acct number”
  • “Account info”
  • “Account no longer exists”

Activation/ Cancellation Question:

  • “Can't renew my registration on my car”
  • “Cancel contract”
  • “Cancel payment”

Staff Question:

  • “Customerservice”
  • “Online services”
  • “Services”

Shipping and Delivery Question:

  • “Have not received statement”
  • “Need to get the refund”
  • “Have not received my check they owe me”

Cards Question:

  • “Credit card”
  • “It will not allow me to use a credit card to make my payments”
  • “Make a card payment”

Refund Question:

  • “Refund check hasn't arrived”
  • “Refund on my service”
  • “Warranty refund”

Return/ Replace Question:

  • “Returning call”
  • “Returnibg call”

Website/ Application Question:

  • “Application”
  • “Becuz you website sucks”
  • “Website”

Other Question:

  • “Financing”
  • “Porcentaje de interes”
  • “Talk to representatives”

About

Ally Financial Privacy Policy
Ally Financial's' site works better with JavaScript enabled. Dealer Services, Corporate Finance, Press, Investor Relations, mailing addresses and more. Dealer Services, corporate finance, press, investor relations, mailing addresses and more. Investment products ARE NOT FDIC INSURED, ARE NOT BANK GUARANTEED and MAY LOSE VALUE. The User of company services take online privacy seriously, and so does the Ally Financial Inc group of companies (which includes Ally Financial and Ally Bank, collectively "Ally"). The terms Website" Ally Financial's'" and Ally Financial in this Notice refer to Ally and its family of companies. Company's Online Privacy Notice (the "Notice") describes the information www.ally.com collect from and about The Client of Ally Financial during The User's visit to Ally Financial's' online interfaces (websites and mobile applications) owned or controlled by Ally Financial (the "Site"). It also describes how www.ally.com use information about The Client with whom Website share it and how Ally Financial protect it.
To read more: https://www.ally.com/privacy/
Ally Financial Pros and Cons

Pros: No pros, Easy loan, Website is easy to navigate, Ease of payment during lease period, Provide auto loans

Cons: Customer service, Handeling of our account, Deceptive business practices, Worsed customer service ever got from a company, Handling of account

Related Companies

GMAC, GMAC Mortgage, Clearlane, TradeKing Group

Summary

Ally Financial is one of the largest bank holding companies in the world that specializes in providing financing to automotive customers. The company was founded in 1919 and was called General Motors Acceptance Corporation till 2010. Recently the company expanded the selection of provided service and implement insurance, mortgage operations, online banking, commercial finance and much more. The company also has a great selection of bank products like interest checking, money market, and online savings. Ally Financial is headquartered in Detroit, Michigan, United States. They serve more than 15 million customers all over the world. Ally Financial is a sponsor of various sporting events like College Bowl Game and NASCAR.

Ally Financial reviews and complaints

Ally Financial is ranked 465 out of 2772 in Financial Services category

Area Served

USA

Payment Methods

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