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Summary of Ally Financial Customer Service Calls

62 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
04:24 AVG CALL DURATION
12% ISSUES RESOLVED

Customers Contact Ally Financial to Ask about:

Payments and Charges:

  • “Need to make a payment on my auto”
  • “Paid off car loan and you charged me after car loan paid off”
  • “Pay my bill”

Account:

  • “Take my car note balance”
  • “Can't login”
  • “My account is locked”

Staff:

  • “Drop services”

Product/ Service:

  • “Does Ally have an automated system for debit card oayments at no charge?”

Website/ Application:

  • “Website said to”

Request for Information:

  • “Did not understand phone call that I recieved about account”

Other:

  • “Loan paid off”
  • “Need address for inurance change”
  • “Lein release”

About Ally Financial

Top 5 Ally Financial Services

Loan, Auto Loan, Customer Care, Auto Leasing, Banking Service

Top 5 Ally Financial Products

Savings Account, Certificate Of Deposit Account, Account

Top 5 Likes about Ally Financial

Ease of payment during lease period, Doing business easy, No problems, Cd rates

Top 5 Dislikes about Ally Financial

Handeling of our account, Deceptive business practices, Customer service, Over-seas call centers, Lack of communication

Top 5 Related Companies

GMAC, GMAC Mortgage, TradeKing Group, Clearlane

Summary

Ally Financial is one of the largest bank holding companies in the world that specializes in providing financing to automotive customers. The company was founded in 1919 and was called General Motors Acceptance Corporation till 2010. Recently the company expanded the selection of provided service and implement insurance, mortgage operations, online banking, commercial finance and much more. The company also has a great selection of bank products like interest checking, money market, and online savings. Ally Financial is headquartered in Detroit, Michigan, United States. They serve more than 15 million customers all over the world. Ally Financial is a sponsor of various sporting events like College Bowl Game and NASCAR.

Ally Financial reviews and complaints

Ally Financial is ranked 111 out of 561 in Banks category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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