Contact Ally Financial Customer Service
Ally Financial Phone Numbers and Emails
Toll-Free Number:
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(888) 925-2559Ally Auto
Customer Service:
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(888) 895-7578Ally Auto (American Suzuki Financial Services)
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(316) 652-6430Ally Auto (Outside the US)
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(877) 247-2559Ally Bank
Ally Financial Emails:
Ally Financial Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ally Financial Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ally Financial is 8889252559. 86% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 65% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Ally Financial may ask you for the following information to identify you as a customer: social security number, first and last name or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ally Financial Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ally Financial is 8889252559. 86% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 65% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Ally Financial may ask you for the following information to identify you as a customer: social security number, first and last name or address or zip code.
People call Ally Financial mainly because of request for information, product/ service, payments and charges.
23% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Ally Financial is corporatefinance@ally.com. 36% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Ally Financial?
Most Popular Number:
| Total calls: 4 189 | Issues resolved: 256 | Last call: Dec 2, 2025 |
Contact Information
Ally Financial Website:
Ally Financial Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Ally Auto Payments
P.O. Box 9001951
Louisville, Kentucky 40290-1951
Ally Auto Payment Disputes,
Payments with Restrictions or Endorsements,
or Customer Service Correspondence
P.O. Box 380901
Bloomington, Minnesota 55438
Ally Bank Customer Care
P.O. Box 951
Horsham, Pennsylvania 19044
Ally Bank
P.O. Box 13625
Philadelphia, Pennsylvania 19101
Ally Invest
P.O. Box 30248
Charlotte, North Carolina 28230
Ally Lending
P.O. Box 653074
Dallas, Texas 75265-3074
How Good is Ally Financial's Customer Service?
Summary of Ally Financial Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ally Financial?
Payments and Charges Question:
- “Bill”
- “Payment”
- “Make payment”
Request for Information Question:
- “About my payments”
- “Information on signing off on a lien”
- “Talk to someone about my account”
Product/ Service Question:
- “Car loan”
- “Personal loan”
- “Issue with loan”
Employment Question:
- “Pay off”
- “Pay off loan”
- “Payoff”
Account Question:
- “Balance”
- “What is my balance on ny car”
- “Get password to make a payment”
Return/ Replace Question:
- “You have not returned the overpayment i sent you of many thousands of dollars”
- “Pay my truck note Change”
- “Change of address”
Cards Question:
- “Pay my credit card bill”
- “I was in a car accident card demolished”
- “Lost card / Stolen”
Activation/ Cancellation Question:
- “To cancel my subscription”
- “Para cancelar reserva de dominio de un auto móvil”
- “To cancel direc pay car is paid off”
Staff Question:
- “Speak to customer service”
- “Customerservice”
- “Talk with customer service representative”
Shipping and Delivery Question:
- “Never received a title for the vehicle loan we paid off”
- “Never received message from bank”
- “Have not received my title yet”
Refund Question:
- “2 pmts were submitted in March. Still waiting for refund.”
- “Refund.”
- “Refund of GAP”
Website/ Application Question:
- “App not working”
- “Application”
- “Becuz you website sucks”
Other Question:
- “Ise un pago equivocado”
- “Took extra money”
- “Title to car”
Compare Ally Financial Customer Service To
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