Ally Financial Contact Information

Advertising and Marketing:

  • (704) 444-7824

Ally Auto:

  • (888) 925-2559 Mon – Fri, 8 am – 11 pm ET Saturday 9 am – 7 pm ET Closed Sunday

Ally Bank:

  • (877) 247-2559

Ally Invest:

  • (855) 880-2559

Credit Card:

  • (888) 916-2559 Open 24/7

Fraud Hotline:

  • (800) 971-6037

Home Loans:

  • (855) 256-2559 Monday – Friday, 8 am – 8 pm ET

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Headquarters Address:

Ally Financial Inc.
P.O. Box 380901
Bloomington, Minnesota 55438
United States

Other Info:

support@invest.ally.com
abuse@ally.com
corporatefinance@ally.com
givingback@ally.com
walletwise@ally.com
grants@ally.com

Social Networks:

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Summary of Ally Financial Customer Service Calls

111 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
04:27 AVG CALL DURATION
35% ISSUES RESOLVED

Customers Contact Ally Financial to Ask about:

Payments and Charges:

  • “To pay a bill”
  • “Need to make a payment on my auto”
  • “Paid off car loan and you charged me after car loan paid off”

Request for Information:

  • “Dispute of hard inquiry”
  • “Questions about truck payment”
  • “Did not understand phone call that I recieved about account”

Account:

  • “Take my car note balance”
  • “Can't login”
  • “My account is locked”

Refund:

  • “Refund.”

Staff:

  • “Drop services”

Product/ Service:

  • “Does Ally have an automated system for debit card oayments at no charge?”

Website/ Application:

  • “Website said to”

Other:

  • “Auto pay”
  • “Status of my auto loan”
  • “Need title sent to motor vehicles to get my new jersey tags”

Ally Financial Rating Stats

1.4 out of 5 stars
based on 115 reviews
See all 244 reviews reviews

Rating stats

  1. 90 reviews
  2. 20 reviews
  3. 1 review
  4. 1 review
  5. 3 reviews

About Ally Financial

Top 5 Ally Financial Services

Loan, Auto Loan, Customer Care, Auto Leasing, Banking Service

Top 5 Ally Financial Products

Savings Account, Certificate Of Deposit Account, Account

Top 5 Likes about Ally Financial

Ease of payment during lease period, Doing business easy, No problems, Cd rates

Top 5 Dislikes about Ally Financial

Handeling of our account, Deceptive business practices, Customer service, Over-seas call centers, Being ripped off

Top 5 Related Companies

GMAC, GMAC Mortgage, TradeKing Group, Clearlane

Summary

Ally Financial is one of the largest bank holding companies in the world that specializes in providing financing to automotive customers. The company was founded in 1919 and was called General Motors Acceptance Corporation till 2010. Recently the company expanded the selection of provided service and implement insurance, mortgage operations, online banking, commercial finance and much more. The company also has a great selection of bank products like interest checking, money market, and online savings. Ally Financial is headquartered in Detroit, Michigan, United States. They serve more than 15 million customers all over the world. Ally Financial is a sponsor of various sporting events like College Bowl Game and NASCAR.

Ally Financial reviews and complaints

Ally Financial is ranked 95 out of 591 in Banks category

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Ally Financial Stats

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