Product: Ally Financial Customer Care Clear all filters (0 of 25 reviews match)
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I initiated a request for a letter to release my lien on a Saab I paid off 10 years ago. They said they had the release and would fax a copy in 2-3 days, mail an original copy in 7-10 days. After a few days I did not receive the fax so I called them again. They made...
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DetailedWasp
DetailedWasp

Update to my review: It's been 5 days since my last call to Ally when they promised I would receive my lien release in 3-5 days. Still no letter.

1.0
Product
Ally Financial Customer Care
I didn't like
  • Bad company practice
#1391952
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Ally Financial - Not good

On hold for over 20 minutes. Need to talk to someone, anyone.
Product
Ally Financial Customer Care
#1352983
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This has been my worst experience with any finance company ever for anything. According to my auto dealer, at the time of purchase, Ally had the best interest rate on the table. The first month I made the payment over the phone no problem and scheduled autopay. The...
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Anonymous
Carter

Please complete your complaint by informing us of the name and location of whomever recommended this apparently substandard company.

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Ally Financial Customer Care
#1229206
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Ally Financial - I wonder how many lawsuits this company has against them?

Tried and tried to contact them. Never would return my call. I would call the number and Hispanic type accent would tell me they couldn’t talk to me over and over. They want your money but they don’t want your time.
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Ally Financial Customer Care
#1216564
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They do not send the regular statement only a statement later saying that you haven’t paid your bill and threatening with notice of intent to report negative information.Ant they do this for months. Then you call and speak with someone in the Philippines who does not...
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Anonymous
Anonymous

Pay your bills on time. Problem solved. You don’t need a statement to pay your bill. It’s usually the same amount and due on the same day every month.

1.1
Product
Ally Financial Customer Care
#1188968
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For the last two days, Jan 2 and Jan3 2018, several calls to ALLY said the wait to speak to a rep is over 30 min...Who is going to wait over 30 min to do business like ALLY?? .. they will not be getting any more of my money... hopefully Jeffrey Brown, CEO sees this and...
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Anonymous
Anonymous

Yes we need to come together and sue them ally just got horrible

Anonymous
Jorge martinez

Ally financial is the worst financial company of the USA one of the biggest scammers I think we all customers should cater together and sue them at the BBB. They already were ...

Product
Ally Financial Customer Care
#1161394
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Promised rate on CD: 2.00% Account rate: 1.35% I attempted to contact the bank through phone--waited 19 minutes, the gave up.Attempted to contact through their chat contact. Ten-minutes, then a redirection. I wish I would have investigated further. Now that I was...
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Ally Financial Customer Care
#1161201
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I called customer service to see if they can waive the $25 overdraft fees.They asked me 4 questions like what's your last 4 digital SS#, mother maiden name, your pet name, and your user ID. If you don't get it right, you have to wait few minutes for a supervisor to...
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Anonymous
Anonymous

Guess what? If you keep a check register, record every check and debit, keep an on-going running balance and ONLY spend according to that balance, you never, ever have an OD ...

5.0
Product
Ally Financial Customer Care
I liked
  • Doing business easy
I didn't like
  • Customer service handle issues
#1104532
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We sent pay off on 7/24/17.Eleven days later still no lien waver supplied. Have called customer service three times. Last call was Friday 8/4/17 asked them to fax us a lien waver. They said they would put a priority on getting it done, but there will be a 24 to 48 hour...
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Anonymous
Finance Guy

If you understood leasing and that Ally became GMAC when they nosedived in late 2000's, there has always been a procedure that must occur before any lien release can be put in...

Anonymous
mark

same story...different day... no letter...trying to talk to their account specialist team (i'm guessing they are the back shop data dudes that can pull the information the CSR...

1.3
Product
Ally Financial Customer Care
I didn't like
  • Worsed customer service ever got from a company
#1083574
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been 3 weeks they notified to notify me they wil be sending me a letter telling me a letter so i know which dmv in nj to go to to register my vehicle and get plates.so incompetent on the phone; told me wrong dmv; never got it very slow inefficient horrible people. need...
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Anonymous
Jay

How long did the whole process take? It's looking like it's going to be a total of 4 weeks for me from when I sent the application in to when I can pick up plates. Just waitin...

Product
Ally Financial Customer Care
#1039439
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