Product: Ally Financial Auto Loan Clear all filters (40 of 40 reviews match)
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My car was totaled a year-and-a-half after I purchased it.The Ally customer service lady told me that they would apply the insurance check directly to the loan. However after 2 months they were charging me monthly installments on my loan. They told me that they did not...
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1.0
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Ally Financial Auto Loan
#1212826
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Well with that being said ally financial is a new business as of 2009 and on the ally website on the “about us page” is states “we have been helping customers over 100 years” .... Ally has only been in business since 2009. They have false documents misleading...
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1.0
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Ally Financial Auto Loan
#1194851
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Ally Financial - Payments miss apied

Started last year in 2017 corrected again say did not recieve payments .i faxed an mailed out copies of cancelled cks with month vechicle an acct no .now they say my loss pay or else an hang up on me
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Ally Financial Auto Loan
#1192930
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They only reimbursed one car payment and did not reimburse the overdraft fees and said that I had to cancel the auto payments which I did from day ONE. They knew the car was totaled, my insurance paid the car off and they STILL deducted money from my account and are...
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1.1
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Ally Financial Auto Loan
I didn't like
  • Deceptive business practices
  • Lack of communication
  • Held checks and posted them late
#1188912
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Completely inept custiner service, cannot tell you how mant times theyve tacked on "late fees" for nothing. When paying additiinal monies every month and requested it go towardz principal thwy continued to apply to the next months payment, during the duration of my...
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Ally Financial Auto Loan
#1174615
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Ally Financial - I hate Ally Auto Fin

they are robbing us with the finance charge why isn't it a set price each month its goes by how early you make your payments and the amount of days between each payment, WTF ... ... ... {{Redacted}} How can we get a class action law suit going ?? I hate this company and will never do business with them every again i cannot wait to pay this loan off i'm so tempted to have this go into repossession status
1.0
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Ally Financial Auto Loan
#1165352
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Financed auto loan thru Ally- hav made 3 payments which Ally says they never received! Which is a LIE! They claim Ally us easy to deal with & to make payments to! ANOTHER LIE! I have been on the phone tryg to get problem resolved spoke to 3 cust serv specialists (joke)...
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Ally Financial Auto Loan
#1160510
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Ally repossessed my car.I payed them off and is still unable to get my car because they did not send the right info to the car auction ...they never put my name on the release...when you call you are on hold for 2-3 hours then you get a recording to call back in 2...
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Ally Financial Auto Loan
#1137748
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Still waiting to see if they will actually release it. I did play the Balance, and for those who think I should have known I had a balance. It was set up on auto payments, but for some reason they decided the last little bit wasn't included in the auto payment plan....
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Anonymous
Anonymous

You're saying it took you TWO YEARS to find out there was a $38 balance on your account??? Why did it take you that long to find this out?

Product
Ally Financial Auto Loan
I didn't like
  • Over-seas call centers
  • Deceptive business practices
  • No competent customer service reps
#1127523
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Paid auto loan months ago. Ally sent title to wrong address. Called them twice. They said they would fax info and I need to get new title. They can only fax to obscure fax number but they can’t email me. They said 24-48 hrs for fax. Fax never sent. Call again. They...
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1.0
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Ally Financial Auto Loan
#1124341
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