I've been with ally auto financing for two years. Bought 2014 Kia Optima brand new for 300.27 a month through ally mobile app.
January 11th 2017 I made my payment on the app as usual and accidently hit an extra 0 making my payment 3,000.27. I called ally they said go to my bank at Wells Fargo and file an unauthorized payment to be reversed. My banker and branch manager took it off along with insufficient charges everything was fine. Then today 1-19-17 ally re-submitted the 3,000.27 payment that we had reversed adding an extra 190.00 late fee even tho I made my usual 300.27 payment immediately after mishap was corrected.
I called customer service and was told there was nothing they can do. So I spoke with someone higher named James. He said he would call corporate taking care of it and call me back in few hours. Then he called said they're very sorry but cannot do anything about it.
I'm disabled with MS on a fixed income with a baby boy due February 19th. I have no groceries, gas ECT. & Stuck with a -2989.00 in my checking acct. Because of refusal to reverse the mistake taking zero responsibility for there illegal actions.
Evil ally deception cost me and family everything with no mercy tho I was never late making 300.27 payments past 2 years. Evil greedy corporate bankers with zero heart or compassion for great customer dispite disability.
I'm sueing ally for there evil deed against honest civilian doing best I can. God have mercy!
Product or Service Mentioned: Ally Financial Auto Loan.
Reason of review: Problems with payment.
I didn't like: Customer service and staff.