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This company is terrible. I leased a vehicle through them and received a notice prior to turning my vehicle in with instructions stating I should bring my vehicle back to the dealership where I got it.

I followed all instructions given by Ally. There was a 4" crack in the front bumper and a tiny ding in one of the doors that I pointed out to the dealership, assuming I'd be charged. The dealership said it was all set and the damage was minor enough I wouldn't be charged and I ended up leasing another car through Ally. Silly me to think the dealership I got the car from had the authority to make that decision after being instructed by Ally to take it there!!

3 weeks later after all was said and done and I'm happy with my new car I get a notice from Ally saying I owe $730 on the old car for damages. Letter was dated 6/7 and I received it 6/16, 9 days later (seems like their problem, not mine, right??). The letter stated very clearly that I have a right to make a disagreement within 7 days and 30 days to get my own 3rd party inspection done and if the price is less I can pay that instead. I called them up and complained first that I shouldn't have to pay at all since I was told by the dealership that Ally has a partnership with that I owed nothing and second that how am I supposed to get an inspection done without access to the vehicle?

They informed me that there's visible damage to the car documented in THEIR photos by THEIR (biased) inspector, asked me if i had photos to prove that there wasn't damage prior and said i cant get my own inspection because the car has already been sold since its past the 7 days. So what they put in writing apparently was false because I was not allowed to get my own price for the damages. Not to mention I knew the damage existed, but it shouldn't matter if their dealer partner told me the car was all set (if they had good customer service this would be between them and the dealer). The woman I talked to was extremely rude to me and made it seem like I was an idiot for not getting the car inspected on my own prior to turning it in if I wanted my own price for the repairs.

How was I supposed to know I needed to do this? I followed the exact instructions given by Ally which was to take the car back to the dealership. I leased another vehicle through them under false pretenses. Apparently they don't care whatsoever about treating their returning customers well.

The woman I spoke to argued with me, interrrupted and spoke over me most of the conversation, raised her voice, treated me with disrespect and attempted to get me off the phone by saying "I cant keep arguing with you over the same topics". I will NEVER lease another vehicle through Ally and I wouldn't recommend them to anyone.

Reason of review: Poor customer service.

Monetary Loss: $730.

Preferred solution: Full refund.

Ally Financial Cons: Being abused by nonenglish speaking customer service reps, Company, Wouldnt let my worst enemy use, Customer service and staff.

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